Catherine Dirks Email & Phone Number

Kansas City, Missouri, United States

• Reviewing new property adds to determine the information is accurate base on online sources. • Requesting clarification or corrections to properties to ensure the information is accurate so they are assigned to the appropriate carrier.• Requesting Notice of Intent to Cancel for locations that were incorrectly added for coverage.• Assisting with testing for bulk renewals to ensure the information and rates are input correctly on the back end system.• Assisting with proposing and finalizing accounts chosen for manual renewals.• Special projects as needed.• Assisting in sending Evidence of Insurance and Invoices to lenders monthly as needed.

• Working closely with the Loan Officer to ensure loans are set up correctly• Entering loan applications with correct information• Preparing closing documents for signature• Funding loans after all closing documents have been signed and confimation of signature received.• Project coordinator for zip code database entry • Project coordinator for homeowner's insurance notification setup and bringing current system up to date

• Maintaining knowledge of investors as well as FHA, VA, Fannie Mae and Freddie Mac guidelines • Working closely with underwriters to ensure streamlined files with minimal conditions and fast turn times • Maintaining relationships with vendors and servicers to help streamline processing • Working closely with loan officers to maintain customer satisfaction • Setting up new files • Sending final closing disclosure to the borrower and scheduling mobile notary when necessary• Clearing conditions and ordering services• Submitting and processing non conforming third party underwritten Jumbo loans with Wells Fargo, PenFed and Flagstar• Submitting and processing non delegated FHA and USDA loans.• Submitting and processing Non-QM loans• Assisting with training of other processors• Providing support and backup to the department manager

Kansas City, Missouri Area

• Maintaining knowledge of investors as well as FHA, VA, Fannie Mae and Freddie Mac guidelines • Working closely with underwriters to ensure streamlined files with minimal conditions and fast turn times • Maintaining relationships with vendors and servicers to help streamline processing • Working closely with loan officers to maintain customer satisfaction • Setting up new files • Sending final closing disclosure to the borrower and scheduling mobile notary when necessary• Clearing conditions and ordering services• Submitting and processing non conforming third party underwritten Jumbo loans with Wells Fargo, PenFed and Flagstar• Assisting with training of other processors• Providing support and backup to the department manager

Kansas City, Missouri Area

• Reviewing claim files to determine if they have enough information to make a decision.• Requesting more information from the claimant or tour operator when necessary.• Contacting medical offices/ hospitals to verify obtain additional information when needed.• Answering incoming calls regarding coverage questions for trip cancellations.

Overland Park, Ks

• Maintaining knowledge of investors as well as FHA, VA, Fannie Mae and Freddie Mac guidelines • Working closely with underwriters to ensure streamlined files with minimal conditions and fast turn times • Maintaining relationships with vendors and servicers to help streamline processing • Working closely with loan officers to maintain customer satisfaction • Setting up new files • Sending final closing disclosure to the borrower and scheduling mobile notary when necessary• Clearing conditions and ordering services

Stilwell, Ks

• Responsibilities include appraisal delivery and appraisal acknowledgement of receipt delivery per TRID guidelines.• Identifying files being denied that require a second-level review by underwriting management and forwarding to the correct parties.• Processing adverse action notices per Reg B timelines, completing HMDA information.• Clarifying and training on procedures required to ensure compliance regulation for any appraisal and adverse action items.• Previously performed monthly Reg B and Reg Z, audits and quarterly HMDA audits.Appraisal Desk• Ordering appraisals, tracking and notating status, uploading when completed, requesting any required revisions, field reviews and appropriate disputes• Worked extensively with several AMC’s to ensure an efficient and cost effective appraisal process• Reviewed appraisals to ensure revisions hadn’t already been addressed in other locations on the report or were completed as requested• Worked with loan officers to ensure Appraisal Independence was understood and adhered to.

Bachelor Of Science (B.S.), Business Studies

Associate'S Degree, Hospitality Management, Entrepreneurship, Business Management

Activities and Societies: Phi Theta Kappa

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies