BACKGROUND SUMMARYExtensive experience in interpersonal communications and executing customer requests. Proven effectiveness in interviewing, supervising, communicating to 19 Ford manufacturing facilities – customer preferred practices. U.S. and foreign travel. Innate customer understanding. Skill and knowledge of management and customer requirements. Single point of contact, ensuring pricing, engineering level changeovers. Implemented Access database to track every part.VISTEON CORP, Dearborn, MI June 2000- Jan. 2003Automotive Components and Systems full service supplier with over 82 manufacturing facilities worldwide. Spin-off of Ford Motor Company; job responsibility remained the same. Customer Service/Program Representative, Visteon Marketing, Sales and Service, Dearborn, MIFORD MOTOR CO., Dearborn, MI Aug. 1972-2000Cust. Service/Program Rep, Ford Marketing,Sales and Service, Dearborn, MI • Nurtured, developed, maintained long-term key business relationships. Innate ability to listen, to practice “customer-focus.” Professionally dealt with crisis/challenging situations.• Received, processed customer prototype orders and production engrng changes for more than 1,000 commodities sold, totaling $600 million in yearly revenue. . Trained European manufacturing facilities re customer requirements, shipping, etc.• Briefed, prepared upper management (Executive VP level, Company officers) and customer (Vice President level/President) introductions, meetings..