Primary responsibilities included providing a high level of customer service as it relates to achieving sales goals; supervising a small staff of part-time sales associates; creating and maintaining attractive apparel displays; opening and closing store to include cash reconciliation; processing sales in POS; receiving merchandise; performing and reconciling physical inventory counts.

Hired as seasonal golf shop attendant in 2010, promoted to golf retail and administration manager in 2013 with primary responsibilities of purchasing golf apparel and accessories; creating and maintaining attractive golf shop displays; receiving merchandise to include checking accuracy of orders, pricing according to established guidelines, and entering in POS/inventory modules; managing quarterly physical inventory counts; developing golf shop operational policies and procedures; maintaining open-to-buy plans; planning and executing special promotions; providing assistance to member organizations in acquiring tee gifts and managing mobile pro shops for participants and sponsors; creating and maintaining rounds and sales reports; reconciling POS totals to general ledger accounts. While retail manager:YTD 2015 net sales exceeded prior year and budgeted figuresGross profit margin increased from 22% in 2012 to approximately 35% YTD 2015Reduced late fees by reconciling and closely monitoring monthly vendor statements.Other areas of limited responsibility included: daily golf shop operations to include opening and closing, greeting members, processing sales and tee time reservations; addressing member concerns/inquiries by phone, by email and in person; processing custom orders as required; assisting in tournament operations as needed; assisting members with website login inquiries.

Under the direction of the head golf professional at upscale private-equity country club, purchased spring and fall lines of ladies’ golf apparel. Purchased accessory items, fill-in and custom orders as needed. Created and maintained attractive apparel displays, assuring that golf shop remained neat and merchandise accessible to members. Received all soft goods to ensure accuracy of orders, establish pricing, and enter in POS. Planned and implemented promotions for merchandise. Worked with golf professionals to create and promote new activities for ladies and junior golfers. Managed daily golf shop operation to include opening and closing, greeting members, processing sales and tee time reservations, and addressing member concerns as they arose. Assisted in tournament operations as needed. Worked with membership director to update membership/marketing collateral, welcome prospective members and answer golf operations inquiries, develop new activities for members, initiate plan to make guest experience more pleasurable.

Developed customized golf facility and golf consumer research programs to include survey design, data analysis and report production to achieve client goals. Represented organization on steering committee for series of summits on the women’s golf market. Attended PGA Merchandise Show, manning booth and meeting with existing and potential clients. Worked within a team environment to carry out a full range of market research functions. Directed a small staff charged with maintaining and updating database of U.S. golf facilities. Developed and delivered numerous presentations on golf research findings and golf markets to a variety of audiences ranging in size from fewer than 20 to more than 300.