Catherine Hare-Charette

Catherine Hare-Charette Email and Phone Number

Forecasting And Capacity Analyst at Accenture @ Accenture
dublin, dublin, ireland
Catherine Hare-Charette's Location
Port Colborne, Ontario, Canada, Canada
Catherine Hare-Charette's Contact Details

Catherine Hare-Charette work email

Catherine Hare-Charette personal email

n/a
About Catherine Hare-Charette

Catherine Hare-Charette is a Forecasting And Capacity Analyst at Accenture at Accenture. She possess expertise in bpo, outsourcing, service delivery, siebel, call center and 18 more skills.

Catherine Hare-Charette's Current Company Details
Accenture

Accenture

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Forecasting And Capacity Analyst at Accenture
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Catherine Hare-Charette Work Experience Details
  • Accenture
    Forecasting And Capacity Manager
    Accenture Jun 2021 - Present
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  • Accenture
    Operations Manager
    Accenture Jan 2018 - Sep 2022
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  • Accenture
    Csr
    Accenture Nov 2009 - Jul 2018
    trained in Billing, billing Specialist, After Hours Collections, Service, Emergency and Moves I assist customers with Enbridge Gas related service and billing issues, Emergency calls and moving in and out of properties. As a Peer Coach I assist other reps to help deliver First Call Resolution and improve their handle time. I am also experience in training new incentives to other call center representatives in a group setting
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  • Metrolinx
    Senior Lead Wfm
    Metrolinx Oct 2021 - Apr 2023
    Toronto, Ontario, Canada
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  • Convergys
    Csr/Team Manager
    Convergys Oct 2003 - Jun 2006
    - Team Leader for Cingular Wireless- perform attendance, monitor/track behaviour/performance patterns, evaluate performance, provide coaching and feedback, Hold team meeting to review new information and for associates to share best practices. Senior Lead Representative for Cingular Wireless- assists Team Leaders with administrative tasks, monitoring and coaching of associates, and assisting customers with escalated situations. Oversee Leave of Absence employees, update status, and inform employees of and changes. Inbound Call Center Representative for AT&T Wireless- assist customers with billing issues, taking payments, troubleshooting device problems, ordering new devices and accessories

Catherine Hare-Charette Skills

Bpo Outsourcing Service Delivery Siebel Call Center Transition Management Business Analysis Process Improvement Customer Experience Sla Sap Change Management Workforce Management Business Process Improvement Business Process Project Management Vendor Management Team Management Team Leadership Crm Call Centers Leadership Training

Catherine Hare-Charette Education Details

  • Certificates
    Certificates
  • Notre Dame College High School
    Notre Dame College High School

Frequently Asked Questions about Catherine Hare-Charette

What company does Catherine Hare-Charette work for?

Catherine Hare-Charette works for Accenture

What is Catherine Hare-Charette's role at the current company?

Catherine Hare-Charette's current role is Forecasting And Capacity Analyst at Accenture.

What is Catherine Hare-Charette's email address?

Catherine Hare-Charette's email address is ca****@****ure.com

What schools did Catherine Hare-Charette attend?

Catherine Hare-Charette attended Certificates, Notre Dame College High School.

What skills is Catherine Hare-Charette known for?

Catherine Hare-Charette has skills like Bpo, Outsourcing, Service Delivery, Siebel, Call Center, Transition Management, Business Analysis, Process Improvement, Customer Experience, Sla, Sap, Change Management.

Who are Catherine Hare-Charette's colleagues?

Catherine Hare-Charette's colleagues are Mary Antony, Nalluru Divya Charitha, Sujith Suseelan, Cong Jing, Rohini Gupta, Abhishek Sahu, Kratika Gupta.

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