Catherine Hatherell Email & Phone Number

London, England, United Kingdom

Help sell the Museum’s venue hire offer to a range of customers across multiple sectors by responding to day-to-day enquiries on time and undertaking site visits with potential clients to explore opportunities of venue hire, filming and photography. Assist the Head of Events and Venue Hire Sales and Events Manager in the distribution of effective marketing and sales material to promote venue and filming and photography sales at the Museum. This involves email and postal campaigns, using online tools and client databases.Actively maintain the database of existing and potential clients on CRM system. Conduct preliminary client research and monitor leads and enquiries.Ensure accurate event contracts for venue hire and filming and photography are drawn up in a timely manner, and that relevant event confirmation paperwork is completed. Regularly monitor client satisfaction by collating and communicating customer feedback and findings to managers.Ensure that clients are invoiced accurately and promptly, and that financial, statistical enquiry and event information is properly recorded.Provide support in event co-ordination and client liaison across all spaces for hire. Coordinate and supervise a range of internal and external events, photo-shoots and filming hires. Communicate key event information to operational teams and service providers, ensuring they have the information and resources they need to deliver events and services to consistently high standards.Assist the Head of Events and Venue Hire Sales and Events Manager in representing the Museum at industry forums, trade exhibitions and to key partners. Ensure the consistent application of the Museum brand and its values across your work.Support teams from across the Museum in booking spaces and assist basic event coordination of internal events. Specifically support Development in booking of event spaces for their Corporate Members / Sponsors and accurately track the use of their package benefit.

London, England, United Kingdom

Provide core administrative support to the Venue Hire team through upkeep of tracking documents, maintenance of databases, maintenance of Customer Relationship Management (CRM) system, timely internal communications and accurate filing.Provide internal meeting support to Museum teams by cross referencing room availability and liaising with relevant team members to book meetings. Oversee Venue Hire team financial processes including raising purchase orders (PO’s), invoices, proformas and credit notes, registering new suppliers and vendors, taking and chasing payments and recording of financial information on CRM.Oversee Venue Hire team contract administration including generating and collecting contracts from external clients, collection of risk assessments / insurance details, signing of event supplier contracts, signing of event agency contracts, filing.Support excellent customer service through answering of client phone calls, logging of dead enquiries, logging of post event feedback surveys, logging of Events Duty Manager log, maintenance of client contacts on CRM, uploading of client documents to CRM and other ad-hoc duties.Assist with the production of marketing collateral, exhibition materials and other ad-hoc marketing materials. Assist with the processing of collected data after exhibitions, trade shows and networking events.

Bloomsbury, England, United Kingdom

First Line Manager of 15 Safety Assistants (both full time and part time), dealing with career reviews, training and disciplinary procedures. Day to day, I managed the teams working on the floor, up to 60 colleagues, to ensure the museum ran smoothly day to day. I ensured that the delivery of customer service remained excelled, leading the team in helping with visitor issues and carrying out diligent security checks. I dealt with emergency situations, such as fire alarms, leaks, unattended bags and first aid. I also carried out regular administrative tasks such as writing and adjusting rotas, corresponding with different departments to make improvements to the museum. I assisted with the running of a number of events at the Museum, ensuring the front of house staff were well informed about the event and organised, and working with the Museum event's team to carry out seamless events.

Bath, England, United Kingdom

As Visitor Experience Supervisor I was responsible for:- ensuring the safety of visitors and staff during the pandemic by enforcing the government's guidelines- collecting Test & Trace details- welcoming visitors to the Abbey and dealing with any enquiries they have - looking after members of staff and volunteers throughout the day, dealing with any issues or absences

Bath, England, United Kingdom

As a Tower Tour Guide I was responsible for:- taking groups of tourists up the Abbey's tower for a fully guided tour- dealing with all enquiries about the history of the Abbey and the bells- dealing with health and safety issues throughout the tours- conducting risk assessments- ensuring the smooth running of tours throughout the day, sticking to the allotted time slots- contribute to the training of new Tower Tour Guides

Leeds, England, United Kingdom

As a Recruitment Officer I was responsible for:- conducting phone interviews for the position of Fundraiser - posting job vacancies on the company's social media accounts- dealing with phone and email correspondence- training new recruitment officers, and acting as manager when my manager was on leave- keeping spreadsheets and employment records updated and organised- setting up the office for group interviews and welcoming interviewees to the office

Bath, England, United Kingdom

Whilst working at CSI I worked as a waitress and bartender at a number of hospitality venues and exclusive events including Combe Grove Hotel, Bath Rugby Ground, Bath Race Course and Linguarama School of English.