I assumed a multifaceted role aimed at boosting Rebel Walls' online presence and enhancing customer satisfaction and relations across 28 markets:- Implemented SEO strategies to optimise Rebel Walls' content in all 28 markets. Collaborated closely with translators to ensure the integration of optimised keywords in all languages. Additionally, I consistently updated blog and content pages to align with the latest search engine algorithms and trends.- Fostered collaboration with developers to swiftly resolve bugs and address issues impacting search engine rankings, thereby contributing to continuous website improvements for an enhanced user experience.- Significantly expanded our online video presence by effectively utilising platforms such as YouTube. I also conducted image and video editing to maintain high-quality visuals.- Actively cultivated and nurtured B2B customer relationships within the UK and international markets. My focus was on improving customer satisfaction and driving sales growth.- Explored innovative approaches to enhance automated email communication with B2B customers, with the primary goal of increasing sales and fostering customer engagement.- Conducted thorough market research and in-depth sales analysis to gather critical insights that informed our strategic decisions.- My dedication extended to the establishment of robust customer relations and the consistent delivery of exceptional customer satisfaction.

As an Account Manager, my role encompassed enhancing both B2B and B2C sales performance for key clients, including Amazon and eBay. I served as their primary point of contact and was responsible for formulating and executing strategic account strategies to drive growth, increase sales, and surpass revenue targets.My role also involved seamless collaboration with cross-functional teams, including sales, design, production, marketing, brand, logistics, and more, to deliver holistic solutions to clients. Furthermore, I conducted quarterly business reviews with clients, highlighting achievements, trends, key performance indicators (KPIs), and collaborative opportunities.My approach involved vigilantly seeking out new business opportunities, including potential e-commerce partnerships and avenues for product growth. I worked closely with US-based teams to develop and implement strategies geared towards bolstering e-commerce sales in the UK.Additionally, I served as an internal knowledge hub for UK-based teams, offering guidance on best practices and strategies to enhance support for UK e-commerce customers.To drive online traffic to websites, I devised strategies using tools like Google AdWords, Semrush, Ahrefs, search control, and MOZ, while continuously monitoring conversion rates and implementing SEO strategies. My IT skills and knowledge played a crucial role in generating B2B & B2C e-commerce sales.I maintained a proactive approach by addressing client concerns promptly and ensuring exceptional customer satisfaction levels. Staying attuned to industry trends and competitor activities allowed me to provide clients with valuable insights and strategic recommendations.

Responsibility for content management and creation, SEO, digital marketing and working with analytics. UI and UX optimisation to ensure a good customer experience and complete control over social media campaigns, such as Twitter, Facebook and Pinterest.BA Hons in Design ensures a keen eye in all elements of website design, including on and off-site promotions such as design and creation of email promotions, print advertising and multi-device website compatibility.Liaised with suppliers to ensure key products were added and regularly negotiated attractive terms and prices.Increased turnover and product lines significantly during time at Home-Outlet.Fully proficient in Magento e-commerce, both front and back end systems, from scratch to a fully established commerce website. Fully knowledgeable with Magento add-ons, including themes, extensions, customisation, and more.

The UK's leading online specialist toy and game retailer with a family of brands under the All Retail umbrella, including All Trampolines, All Garden Fun and All Games Tables.• Management of operations, purchasing and marketing.• Operations management - responsible and leader for external relations with suppliers and vendors. In charge of production and marketing for the business.• Develop and maintain good relations with product suppliers, and operations.• Analysed industry trends and demand for products for target markets.• Plan sales and advertising campaigns - Developed budgets, google analytics, PPC management.• Set in motion the strategic plan, goals and vision for the business.• SEO/Content - Create and update readable content with rich keywords. Regularly optimised website.• Social media management - Plan, monitor and implement all social media content.• Plan trade show events and visit supplier events

- Enhanced Online Presence: Designed, created, and maintained multiple client websites, including the primary Bankhall company website, tailored to meet the needs of independent financial advisers.- Innovative Website Development: Developed custom websites from scratch using HTML, CSS, and ASP, ensuring visually appealing and user-friendly interfaces. Leveraged design tools like Photoshop and Illustrator to create impactful layouts and visuals.- Dynamic Content Creation: Designed and regularly updated banners using Flash, Photoshop, and Illustrator, aligning with marketing campaigns and client needs.- Print Design Excellence: Created and managed the design of the printed hard-copy version of the Bankhall internal company magazine, ensuring high-quality layouts under tight deadlines and accommodating last-minute changes efficiently.- Time-Sensitive Delivery: Successfully balanced multiple projects and consistently delivered on time, even under tight deadlines, demonstrating exceptional organizational and time-management skills.