Catherine Joy Carbonell Email and Phone Number

Correspond to clients through phone, text, and email. Coordinate with rostering officers to arrange schedules/appointments. Email correspondence to partner providers, support workers, and clients. Client intake and allocations.

Conduct outbound calls to interview US respondents. Record responses accurately while maintaining a professional and courteous demeanor. Contribute to the data collection phase of market research studies of the company.

Respond to inbound and call-back queue calls to offer support on billing inquiries, issues, details, navigation, etc. Update the customers’ data in the CRM software accordingly and precisely. Contribute to the company’s revenue through upselling.

Teach non-English natives to speak or converse in English. Evaluate each learner’s performance based on the set guidelines after each class. Provide helpful and encouraging feedback to students.