Catherine Kagechu Email & Phone Number

Nairobi, Kenya

• To achieve customer growth and retention management for a specific portfolio through collaborative account plan management with the Relationship Management teams and other stakeholders in the organization.
• Continuously serving as the voice of the customer within the Bank, ensuring all promises made to the customer through the relationship management teams are fulfilled, and manage arising customer complaints to closure.
• Driving customer satisfaction, developing and growing relationships with existing customers.
• Proactively contributing to the achievement of the portfolio’s annual financial targets through services provided through customer growth and retention.
• Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customization and development of new products/solutions.
• To achieve process improvement and change management within the commercial banking department.

Nairobi, Kenya

• To grow and maintain a portfolio of clients within assigned market segment by contributing to business growth for the Bank through recommending or selling Corporate Banking products and cross selling other Bank.
• Make financing proposals through the appropriate credit approval process by structuring proposals, analyzing financial statements, negotiating terms and conditions for facilities and managing administrative tasks.
• Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.
• Periodic performance reporting on sales activities and customer portfolio maintenance
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Champion development of innovative products.

Nairobi, Kenya

• Prospecting and acquiring new customers, within assigned market segments.
• Maintaining and building account profitability with assigned clients.
• Anticipate and be continually sensitive to the shifting customer expectations and initiate appropriate measures to ensure that NCBA stays ahead of competitors in rendering customer service.
• In liaison with the Retail managers who handle transactions for Corporate Banking customers on day to day basis always ensuring the bank is not unduly exposed.
• Continually Identify and exploit cross selling opportunities that embed the bank and its products with the customers’ needs.
• Develop cost effective, long term and liability business with assigned market segment to ensure Bank’s maximum profitability.

Nairobi, Kenya

Proactively growing, owning and supporting own and team’s portfolio Expanding existing relationships and acquiring new business Conducting annual and if appropriate, interim reviews of borrowing & non-borrowing customersProviding exceptional customer service in every customer transaction.

Secretarial services to the General Manager

Master Of Business Administration (Mba), Strategic Management

It was an eye opener, great networking opportunity too.

Bachelor Of Education (B.Ed.), Business Studies And Secretarial Studies

Activities and Societies: Business Club