Catherine Kim Email & Phone Number

Minneapolis, Minnesota, United States

Hopkins, Minnesota, United States

• Work closely with religious organizations to maintain Kosher and Halal certification status for numerous company owned products as well as private label branded products
• Ensure all requests sent to the FSQ Customer Compliance group are fairly managed within the team and completed in a timely manner
• Manage projects and communication with various departments to find ways to improve FSQ processes
• Handle the organization of corporate FSQ documentation
• Generate training manuals for the customer compliance and customer complaints department

Hopkins, Minnesota, United States

• Ensured food ingredient, food service, retail, and export customers were supplied all the information and documentation needed to comply with USDA and FDA requirements
• Constructed customer facing statements regarding the company’s compliance to USDA and FDA guidelines and regulations
• Worked with FSQ Plant Managers to create accurate process flow diagrams for egg, potato, and meat products that reflect each facility’s food safety plan and processing procedure
• Collaborated with various departments to gather information for customer questionnaires, surveys, and email/website requests

Riverdale, NJ

• Partnered with store leadership to plan and contribute to impact business results and sales goals
• Supported multiple workcenters to play a critical role in helping the store achieve a 12% increase in sales compared to the previous year to reach over $65 million in sales for 2021
• Managed 25-40 team members across all departments as the sole team lead
• Problem solved across multiple business areas and established clear goals and expectations for team members
• Collaborated with other leaders to share performance feedback and business updates
• Led team members’ on-boarding, helped close skill gaps through coaching and development conversations, and cross-trained team members across multiple workcenters

Closter, New Jersey, United States

• Organized opening and closing duties
• Followed Starbucks operational policies and procedures for cash management and handling, safety, and security
• Directed Partners to deployment roles and tasks
• Executed store operations during scheduled shifts, such as counting inventory, depositing cash, and taking temperatures of fridges, freezers, and food products
• Delivered great customer service and connected with all customers
• Discovered and responded to customer needs by constantly evaluating the environment and customer cues

Eden Prairie, MN

• Organized opening and closing duties
• Followed Starbucks operational policies and procedures for cash management and handling, safety, and security
• Directed Partners to deployment roles and tasks
• Executed store operations during scheduled shifts, such as counting inventory, depositing cash, and taking temperatures of fridges, freezers, and food products
• Delivered great customer service and connected with all customers
• Discovered and responded to customer needs by constantly evaluating the environment and customer cues

Eden Prairie, Minnesota

• Took orders, heated food items, and made coffees, teas, and other beverages to customers' specifications
• Upheld company standards for beverage assembly, cash handling, and sanitation
• Operated cash register and credit card machines both up front in the lobby and at the drive-thru
• Made quality beverages and food items with speed and accuracy
• Cleaned coffee machines, cafe lobby, and preparation areas
• Maintained good customer service and connected with customers in order to provide great customer experience

St. Paul, MN

• Assembled and cleaned food processing equipment, such as homogenizers, cream separators, pumps, 70-100 gallon tanks, and vat pasteurizers
• Prepared equipment and ingredients for food scientists and outside companies for product development projects
• Painted, waxed, cut, and packaged various cheese for sale
• Tested pH, salt content, and moisture levels of cheeses made in the plant and cheeses sent in from outside companies
• Helped combine ice cream mixes and packaged for sale

10 Marshall St, Paterson, NJ 07501

• Cooked soups and sides, cut rotisserie chicken, assembled plates, and helped serve food to the community
• Tutored elementary school students in the area for the after school program

Bachelor Of Science - Bs

Education record