20 years customer service experienceExcellent written and verbal communication skillsAble to maintain composure in high volume/high stress environmentProficient at account servicing and the handling of secure informationExcellent multitasking functionsHighly developed management skillsSpecialties: arbitration, bookkeeping, citrix, closing, cost control, credit, file management, mainframe, management, microsoft excel, microsoft word, payroll processing, procurement, profit, quickbooks, receiving, sales, scheduling, shipping, systems management, tax planning,