Catherine Krywick Email & Phone Number

Lake Orion, Michigan

Lake Orion, Michigan, United States

Winchester, Ky

• Production Reports; Enter Training Updates, Consolidation, Specific Line Data, TWC Nissan Min Per Hour, Efficiency Investigation, Verify Quantities• Scan Production Reports onto the server.• File Daily Records.• Support co-workers as needed.• Create New Employee Files for Training Records - Enter in Competency Spreadsheet.• Create and update Production Work Instructions.• Create and update Standard Operating Sheets for operators by gathering information from the Engineering Operation Sheets.• Update Production Work Instruction books and Production Form books per the TS requirements.• Made sure all Operators were up to date on all Production Procedures.• Entered TWC Nissan Daily Data and sent to Japan and Top Management daily.• Printed weekly paperwork for Companion Flange Lines and tracked the scrap and daily quantities.• Involved in Customer Claim Meetings.• Created Quality Alerts for Customer Claims with Training Records.• Created Key Points Lessons and 100% Visual Checks with Training Records.• Enter Crane, Gauge and Pulley Line Certification Tests into specific Access Databases.• Support Production Management as needed.• Material Review of daily scrap (MRB)

Auburn Hills, Mi

* Perform receiving inspection and dock auditing as needed. * Complete all necessary documentation including tags and labels per the TS 16949, within expected or given time periods. * Perform in-process inspection and documentation of product to determine compliance to customer requirements. * Maintain variable charts per blueprint and or customer requirements. * Monitor data received by sub contractors for compliance to specifications as needed. * Assist in sort operations as needed. * Report all discrepancies to supervisor and or quality Manager. * Monitor quality system to cell and areas concerning labels, documentation, lot numbers, and first piece samples for procedural adherence. * Communicate production and quality issues and or concerns with associates and supervision whenever necessary, including shift crossover. * Participate in team problem solving activities (communication meetings). * Follow all internal and OSHA required safety procedures.

Orion, Mi

* Carried out a wide variety of clerical duties such as production of proper flagging of technical hours; orchestration and submission of weekly technical hours to the Payroll Department; retention of all office supplies and equipment; and finalization of all repair orders prior to submission to the corporate office.* Handled the preparation and completion of signed repair authorization for the company and insurance companies.* Managed the activation and maintenance of estimates and repair orders within the management system.* Ensured accurate data on repair by thoroughly checking and gathering permanent information.* Leveraged familiarity with the Audatex and Pathway software applications.* Rendered key assistance to manager in executing human resource tasks.* Courteously answered, directed, and escalated all incoming phone calls, messages, and emails.* Utilized superior communication and interpersonal skills in collaborating with customers and insurance representatives; coordinate with clients and insurance companies regarding insurance claims. * Held responsible for the setup of delivery appointments and collection of all payments due from the customer, current and outstanding; notify customers regarding balance due. * Sustained constant communication with different rental car companies in determining and placing customers in rental cars.* Maintained direct involvement in cross-training other positions while filling in when necessary.

Clinton Township, Mi

* Identified and provided organizational needs by creating and implementing training and development programs.* Rendered key assistance to the management in addressing the needs and specific training problems.* Ensured total satisfaction of all relevant parties, such as customer service representatives, parts managers, estimators, and management, through the successful program development in cooperation with a team.* Made use of out-of-the-box thinking in devising training manuals, multimedia visual aids, and other educational materials.* Led the innovative concept design of individual learning plans and cross-training, along with production of training materials for in-house courses.* Familiarized all trainees to overall changes in the work setting by revising and improving programs when needed.* Oversaw and assessed the trainees’ progress through questionnaires and deliberate discussions with managers; conducted detailed evaluation on trainees’ performance as well as the effectiveness of training programs.* Organized and facilitated orientation sessions while preparing on-the-job training for new hires.

Greater Nashville Area, Tn

* Spearheaded proper documentation of sales deals and insurance updates into the Wayne Reaves Program; utilized multi-phone system.* Assumed full accountability for the daily filing of records and invoices; organized and printed reports for Sales Department on a daily basis.* Closely monitored and controlled daily money deposits and transactions.* Established and cultivated strong rapport with clients through delivery of excellent customer service.

Orion, Mi

* Handled and communicated all customer, personal and supplier requests, questions, and concerns to the appropriate personnel.* Executed various clerical duties such as tracking reports and daily records; scheduling “show vehicles” for the Sales Department; planning event calendars; and operating tracing system.* Ensured accuracy and completeness in recording information into the Access Database, incentives, and out-of-date product; as well as accounts payable drafts, chain advertising activity, and work with reviews.* Applied strategic insights in rewriting and optimizing company policy and procedures for the company.* Performed overflow of work from other departments.* Displayed technical acumen in utilizing and operating a 12-line phone system.* Built and maintained long-term client relationships by providing friendly, accurate, and prompt service and assistance.

Education record

High School

Activities and Societies: Varsity Swimming Drama

High School

Activities and Societies: Varsity Swim Team