Lead new business programs in APAC, accountable for overall results. Oversee program budget and schedules; responsible for program growth or follow-on business acquisition.o Acquire and analyze the needs and purpose of targeted customers in China market, forecast and balance the risks; Contribute opinions and place effect on business strategy to global team. Deliver on strategic objectiveso Get the tangible understanding on capacity of business team and supporting team, make the adjustment to program teams or provide advise to management teamo Negotiate and clarify the program requirements, manage customer expectations. Set program goals and scope. o Lead to develop or optimize the internal and external process for new business programs. Localize the global process , adapt the process in program teamo Lead program teams in various countries / region working in a chain smoothly, to achieve the broad functional goals o Track the over all program status , take care of the details if necessary; direct the project manages, make final decision on operational matters; communicate to customer skillfully, expand the operation space for project teams, ensures effective achievements

Lead projects of enterprise solutions, such as system integration, disaster recovery solution design and implementation etc for local and international customers, lead teams and service providers to deliver results, fulfill project objective and customer needs.o Response RFP. Analyze customer business needs, work on SoWo Understand and negotiate work scopeo Work out detail project plan based on confirmed technical solutionso Communicate with each level of stakeholders, drive project directiono Control change requests, lead business negotiation. o monitor project progress, make sure project is running in healthy statuso Lead team, build appropriate work atmosphere, get project members from various teams to work together to achieve project goalso Foresee risks , work on mitigation and solutiono Negotiate budget , manage cost

Provide project management and operation consulting services to Customers including CanadaPost and Purolator. Responsibility • Manage call center consolidation projects and other IT related projects, ensure project goals and objectives are accomplished within timeframe, scope and budget.o Engage with customer and stakeholder to understand business requirements. Define project scope and deliverables. o Develop project plans and communication plans.o Draft and submit budget proposals, Track budget actual and forecastso Define project task schedule and WBSo Estimate the resources required for project goalso Plan, monitor and control changes and risks.o Collaborates with teams and service providers to get things done.o Be primary contact for project issues, identify and resolve issues and conflictso Facilitate regular project meetings with delivery teams, service providers, customers and other stakeholders, to communicate project status and changes, review issues and risks. • Plan and perform transition process, ensure a project transit to a steady state of operations and support• Manage enterprise voice and call center systems for clients, maintain high availability systems, ensure reliability, capacity and security • Communicate with the clients for issues, changes of new, add-on and existing services, conduct negotiation if necessary; explore business opportunity

Provide IT consulting services in operation delivery and projects for Customers: Rodgers , BMO , Kraft, P&G etc• Manage and lead Projects of enterprise voice and call center expansion / consolidation / migration. o Define project scope, goals and deliverables; support business goals in collaboration with senior management, customer and stakeholders.o Recommends best solutions based on understanding of business issueso Provide project task schedule and cost forecasts o Estimate the resources required to achieve project goals o Estimate risks, develop risk response plano Be primary contact for project issues, identify and resolve issues and conflictso Facilitate regular project meetings with delivery teams, service providers, customers and other stakeholders, to communicate project status and changes, review issues and risks. • Respond to RFPs and RFIs, design solutions based on Avaya portfolio.• Manage enterprise voice and call center systems for customer, ensure the services are consistently and efficiently provided

Provide operation delivery and project management services for customer: Bestbuy. Inc , including headquarters , more than 200 locations in Canada and Bestbuy IT call center • Responsible for planning, executing and delivering enterprise voice projects on time and on budget. Plan and supervise the evolvement to launch of new system installations, expansions, modifications, migrations etco Gather and clarify requirements of customer, estimate budget, schedule project timeline.o Communicate with project team to outline specific requirements for the project and assign roles and responsibilities. Timely review project progress and performance with project team. o Estimate potential risks, develop risk response plan, control risk during project phase.o Manage the change process, provide guidance and lead the team to implement changes.o Manage the vendor relationship.• Manage Cisco and Nortel systems, monitor system reliability and capacity control changes and risks, ensure high-availability enterprise voice systems. • Preform IT call center analysis, monitors performance; identify problems, resolve or escalate critical issues.• Coordinate and execute the implementation of infrastructure and application services and ensure smooth transition to production

• Lead projects related to enterprise voice infrastructure, call center systems and operation; Liaise with business, IT teams and 3rd party vendors; Plan and coordinate activities of assigned projects to ensure project complete its goals on time and on budget within requirements; Ensure smooth transition to productiono Engage with customer and stakeholder to understand business requirements; Analyze, negotiate and define project scope and deliverableso Develop project plans and communication plans.o Identify project costs and budgets. Track budget actual and forecastso Identify and manage project dependencies and critical path, define project task schedule, millstoneso Plan WBSo Estimate the resources required for project goals; collaborate with HR to recruit people with required skills; collaborate with procurement team to purchase equipment required. o Develop risk and response plan, track and control risks during projects.o Manage the change process, provide guidance and lead the team to implement changeso Facilitate regular project meetings with delivery teams, service providers, customers and other stakeholders, to communicate project status and changes, review issues and risks. o Be primary contact for project issues, identify and resolve issues and conflictso Develop and deliver progress reports, proposals and presentationso Manages project closure initiatives, ensure smooth transition to production• Lead IT call center teams for internal and external clients in multiple locations in Asia pacific. • Manage enterprise voice infrastructure and call center systems in Asia Pacific, mainly in China and Australia, responsible for consistent deployment of services, development, monitoring, reporting and overall delivery

o Setup and maintain department network.o Train customers on software and hardware installation and troubleshooting.o Program educational software.