Catherine L. Email & Phone Number

La Jolla, Ca, Us

As the driving force behind guest relations at Sheraton La Jolla, I don’t just manage a team—I inspire a collective passion for delivering unparalleled service that transforms every guest interaction into a memorable experience. Our latest initiatives have woven the warmth and charm of La Jolla into the very fabric of our service culture, empowering our staff to exceed expectations and ensuring that guest satisfaction is at the heart of everything we do.

Dallas, Tx, Us

I successfully revitalized Courtyard Solana Beach, guiding the property out of the red zone during my time as Assistant General Manager. I led a transformative overhaul of the 120-room hotel during a critical transitional phase, driving excellence across all departments—front desk, housekeeping, food and beverage, and maintenance. I ensured flawless daily operations, which elevated guest satisfaction and instilled a renewed sense of pride and purpose in the team.

San Diego, Ca, Us

As an integral part of the Financial Leadership Team, I passionately led the financial operations and reporting for our thriving 671-room hotel. With a focus on accuracy and a positive approach, I managed everything from account reconciliation and discrepancy resolution to ensuring payables and receivables were handled efficiently. I also took the lead in timekeeping, ensuring that weekly submissions for gratuities and Union dues were smooth and timely. My role was an exciting opportunity to expertly oversee diverse revenue streams, including our expansive 295,000 square feet of meeting facilities, while confidently navigating the complexities of a Union property.

As the Financial Controller for a 288-key Generation One Residence Inn, I successfully managed the revenue and expenses for a multimillion-dollar budget. With a strong commitment to accuracy and efficiency, I ensured precise financial reporting while optimizing both administrative and operational functions. I skillfully oversaw daily and monthly general ledger reports, profit and loss statements, critiques, budgeting, and forecasting. My role also included managing accounts payable and receivable, where I consistently delivered timely and accurate transactions. Throughout my tenure, I proudly upheld Marriott brand standards and met the expectations of the ownership group.

I lead the team in capacity of Hotel Manager, ensuring flawless coordination across all departments and consistently upholding top-tier service standards. I successfully partnered with the Corporate Office to achieve substantial revenue growth and in turn increasing our market share. I introduced policies and procedures that culminated in enhanced guest satisfaction, financial growth and a reinvigorated team spirit.

Monroe, La, Us

I expertly managed the recruitment, training, and supervision of both hourly staff and department heads, building a dynamic and efficient team. Partnering closely with the General Manager and Sales Team, I drove operational excellence across all hotel departments, with a laser focus on maximizing revenue. I proudly was a part of leading the hotel to a historic milestone, becoming the first in IMM to break the $1 million revenue mark in 2021. By implementing innovative and thorough customer service training, I consistently shattered Guest Satisfaction goals, surpassing targets by 25%. Additionally, I took on the pivotal role of Government Sales Liaison for the US Coast Guard, strengthening key relationships and securing valuable contracts.

San Diego, Ca, Us

I championed the recruitment, training, and management of hourly staff and department heads, cultivating a dynamic culture of excellence and teamwork. I orchestrated a $19,000 surge in Food and Beverage revenue during Q1 2021 by strategically reevaluating price points and refining product offerings to unlock maximum profitability. I exceeded Guest Satisfaction targets by delivering comprehensive, high-impact customer service training, empowering my team to create exceptional guest experiences. As a dedicated MIPP Trainer, I spearheaded continuous operational improvements, ensuring the hotel’s ongoing success. I rose to the occasion as the on-property Manager on Duty, demonstrating resolute leadership and adaptability during the unprecedented challenges of the COVID-19 closure.

Irving, Texas, Us

I implemented a comprehensive cross-training program that fostered staff confidence and proficiency across various roles. I also spearheaded a significant increase in Market Revenue by optimizing our revenue channels. Additionally, I demonstrated adeptness in overhauling our existing inventory and ordering systems, which resulted in quantifiable cost reductions.

Spartanburg, South Carolina, Us

I elevated staff performance by providing training that emphasized attention to detail and empathetic problem-solving approaches. I served as the key liaison for Corporate Client Relations, ensuring strong connections and satisfaction. Additionally, I fulfilled the role of onsite coordinator for our hotel renovation project, effectively mitigating any adverse effects on guest services.

Fairfax, Va, Us

I was promoted to Task Force manager during a management company change, I developed and executed a dynamic training initiative that led to a noticeable increase in GSS ratings. I took charge of daily property financial control, expertly handling cash management, deposits, accounts receivable/payable, and end-of-period procedures.

Irving, Texas, Us

As Operations Manager at SpringHill Suites and Residence Inn, I created and implemented a training program that led to a noticeable increase in GSS scores. I also took charge of day-to-day property control, expertly managing cash handling, deposits, AR/AP, and EOP processes, while actively supporting the sales team to drive overall property success.