Catherine (Katie) Lueth Email & Phone Number

At Integrated DNA Technologies, my role as a Senior Account Liaison merges strategic account management with customer experience expertise. With a steadfast focus on managing national accounts and a keen eye for data analysis, I ensure that client needs are meticulously catered to through personalized solutions and efficient problem resolution.My day-to-day involves varied workload, where I address client communications via Salesforce cases, demonstrating strong organizational skills and a collaborative spirit. I manage customer and internal meetings to understand and find resolutions to customer needs. I also mentor and train new account liaisons to set them up for a successful career with IDT. Harnessing my competencies in communication, customer service and mentoring I contribute to a team that excels in enhancing customer satisfaction and driving business growth in the competitive biotech industry.Experience: • Manage multiple national accounts.• Provide custom quotes, process orders, provide reports, order status information.• Investigate concerns and complaints regarding product performance as well as invoicing or technical problems and escalate the appropriate team if needed.• Monitor and manage over 500 items to determine how best to fulfill client needs.• Organize and manage high-volume workload within a deadline-driven environment.• Work collaboratively with internal stakeholders to ensure all areas of customer requirements are fulfilled.• • Investigate issues with invoices, shipping, and production to resolve problems in an efficient and satisfactory fashion.• Multitask utilizing numerous programs including Microsoft Office Suite, Salesforce CRM, and numerous proprietary systems.Top Skills:• Customer Experience • Data Analysis • Microsoft Office Suite • Salesforce CRM • Communication • Organization • Prioritization • Analytical Thinking • Problem Solving • Complaint Resolution •Contact information: catherinelueth@gmail.com

Listed skills include Customer Service, Microsoft Word, Account Management, Leadership, and 5 others.