Catherine Luna

Catherine Luna Email and Phone Number

Customer Support Specialist I @ Vertafore
Hartford, CT, US
Catherine Luna's Location
Hartford, Connecticut, United States, United States
Catherine Luna's Contact Details

Catherine Luna personal email

n/a

Catherine Luna phone numbers

About Catherine Luna

Dynamic IT Professional with a knack for precision, adaptability, and collaboration. From securing sensitive financial systems to orchestrating seamless user experiences, I thrive on solving complex problems with accuracy and creativity. My journey has spanned IT security administration, client-facing operations, and childcare coordination—each role sharpening my ability to train teams, implement efficient processes, and manage data with care. A quick learner and self-starter, I bring enthusiasm and a unique blend of technical and interpersonal skills to every challenge, making me the go-to person for streamlined solutions and thoughtful leadership.

Catherine Luna's Current Company Details
Vertafore

Vertafore

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Customer Support Specialist I
Hartford, CT, US
Catherine Luna Work Experience Details
  • Vertafore
    Customer Support Specialist I
    Vertafore
    Hartford, Ct, Us
  • Empower
    Security Admin
    Empower Mar 2022 - Mar 2024
    Greenwood Village, Co, Us
    Streamlined Access Management: Provisioned and managed User IDs for systems containing sensitive financial and plan data, ensuring accuracy and compliance with auditing standards.Policy Compliance: Enforced evolving procedures and access controls to meet stringent security requirements and maintain regulatory compliance.Collaborative Problem-Solving: Partnered with customer-facing teams to resolve access issues efficiently and ensure seamless client support.Critical Monitoring: Maintained detailed tracking of changes to high-priority User IDs, ensuring system integrity and minimizing risk.High-Pressure Execution: Processed expedited requests and prioritized high-volume migrations, ensuring on-time delivery during peak operational periods.Team Development: Conducted training for new contractors, provided ongoing support to peers, and delivered actionable feedback to management.Leadership in Complexity: Worked closely with management to handle complex requests, demonstrating precision and adaptability in high-stakes environments.
  • Moppets Drop-In Child Care
    Teacher
    Moppets Drop-In Child Care Oct 2019 - Mar 2020
    Client Engagement: Delivered tours for prospective families, addressing individual needs and presenting customized programs to attract new clients.Scheduling Efficiency: Designed flexible, age-appropriate schedules and implemented adaptive solutions for last-minute drop-offs, optimizing resource allocation.System Navigation: Managed complex online payment systems to process transactions, troubleshoot issues, and ensure smooth client experiences.Data Management: Maintained critical documentation for child safety, including medical, allergy, and state-required records, ensuring compliance and accessibility.Multitasking Under Pressure: Provided care for diverse groups of children, adhering to state ratio standards, accommodating unscheduled arrivals, and covering staff breaks.Customer Support: Assisted parents in scheduling, planning, and payments both in person and over the phone, ensuring clarity and resolving inquiries efficiently.
  • Tutor Time Childcare
    Teacher
    Tutor Time Childcare May 2018 - Nov 2018
    Novi, Mi, Us
    Classroom Management: Provided individualized care and instruction for up to four children per session, tailoring lesson plans to developmental needs and abilities.Bilingual Education: Delivered engaging weekly Spanish classes, fostering language skills and cultural awareness among young learners.Digital Communication: Created detailed multimedia updates for caregivers via a designated app, enhancing transparency and engagement.Social Media Strategy: Managed the center’s Facebook page, producing engaging posts aligned with caregiver preferences and media disclosure guidelines.Event Coordination: Designed monthly calendars for staff and families, planned community-building events, and organized employee team-building activities.Operational Support: Oversaw snack preparation twice daily, adhering to dietary guidelines and ensuring consistency in meal service.Schedule Adherence: Followed structured routines for meals, naps, and recreation, facilitating smooth transitions and a positive environment for children.
  • Abc Childcare And Learning Center
    Assistant Teacher
    Abc Childcare And Learning Center Nov 2017 - May 2018
  • Target
    Starbucks Team Member
    Target Feb 2015 - Jul 2017
    Minneapolis, Mn, Us
  • Soma Intimates
    Sales Associate
    Soma Intimates Apr 2014 - Feb 2016
    Fort Myers, Fl, Us
    Helped customers find their perfect bra fit, beautiful fitting clothes and sleepwear, as well as their perfect scent.
  • Bassick High School
    Business Intern
    Bassick High School Oct 2012 - Jun 2013
    Secretarial WorkTypingFilingCustomer Service
  • Bassick High School
    Student Mentor
    Bassick High School Nov 2011 - Jun 2012
    Mentored and Tutored other students

Catherine Luna Education Details

  • Merit America
    Merit America
    It Support
  • Western Governors University
    Western Governors University
    Network Engineering And Security

Frequently Asked Questions about Catherine Luna

What company does Catherine Luna work for?

Catherine Luna works for Vertafore

What is Catherine Luna's role at the current company?

Catherine Luna's current role is Customer Support Specialist I.

What is Catherine Luna's email address?

Catherine Luna's email address is ca****@****ent.com

What is Catherine Luna's direct phone number?

Catherine Luna's direct phone number is (210) 431*****

What schools did Catherine Luna attend?

Catherine Luna attended Merit America, Western Governors University.

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