•Ensures excellent clinical outcomes by leading and upholding high standards for a diverse clinician team of Speech, Occupational and Behavior therapists in a multidisciplinary care setting•Builds strong relationships and ensure the satisfaction of current and onboarding families to promote trust in Soars brand market wide•Promotes belonging to increase employee engagement and retention measured quarterly by employee surveys and employee NPS scores•Directs all HR related employee conversations included but not limited to promotions, clinician and RBT evaluations, verbal coaching and documented performance improvement•Responsible for all day-to-day operations within the center including planning staff events, facilitating staff meetings and trainings and overseeing labor metrics to meet daily and monthly KPIs.

•Directed and oversaw all aspects of ABA therapy: including people leadership for a robust team of Registered Behavioral Therapists and Board-Certified Behavior Analysts in collaboration with outside Speech, Physical and Occupational therapy teams•Responsible for the oversight and completion of quarterly budget forecasting, monthly budget adherence and all inventory and ordering for the center•Collaborated with local physician offices and hospitals to create client leads and drive development to meet KPIs•Created and built all weekly schedules in the Central Reach System for multiple RBTs and clients•Oversaw all HR related center needs including hiring, annual evaluations, new hire orientation, weekly payroll, training coordination and performance management conversations

•Managed and standardized operational workflows, processes and quality metrics for the eligibility and referral teams who were responsible for placing over 1,000 specialist referrals a week and for verifying coverage for approximately 40 Primary and Specialty Care Offices•Collaborated with providers and operational leadership to standardize HIM workflows for the Document Support team as well as overseeing multiple software implementations within different versions of the EMR including the implementation of AI filing•Ensured employee, customer, and provider satisfaction while raising employee engagement scores consistently quarter over quarter.

•Lead a diverse team of RNs, LPNs and clerical associates who were responsible for obtaining authorizations for hi-tech imaging, surgical and diagnostic medical procedures, inpatient admissions and biologic, chemotherapy, and infusion medications•Built and managed the RN team completing patient intakes for all specialty outpatient clinics within the hospital•Ensured that insurance verification and referrals were in place for all patients seeking services.•Recreated reporting workflows to decrease denials and increase overall revenue retention•Created and managed a robust telecommuting program for all UM team members

•Responsible for establishing accuracy and productivity measures for registration, prior authorization, pre-registration and financial counseling associates•Lead thirty team members in multiple geographic locations at North Suburban and sixty team members in one location at Sky Ridge•Coached on AIDET and successfully engaged the team to raise patient satisfaction scores for both Outpatient and Emergency Room admissions•Resolved patient concerns relating to patient access, price estimates and front-end billing function