Catherine Macleod Email and Phone Number
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Accomplished and results driven Financial Services Executive.Over 25 years’ experience in the Financial Services sector in senior leadership roles encompassing Strategy Development, Product Management, Digital Delivery, Operations and Mergers and Acquisitions.A proven track record of fostering innovation, delivering innovative customer solutions and driving transformational change in an industry sector facing significant disruption.Highly experienced at scaling digital operations and embedding enterprise wide Agile practices.Passionate about using human centred design to solve customer problems via digital first solutions.Cultural change agent with a passion for turnarounds and building new teams capable of continuous delivery.A Graduate of the Australian Institute of Company Directors and a Fellow of the Financial Services Institute of Australia.
Lanternpay
View- Website:
- lanternpay.com
- Employees:
- 29
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Board MemberLanternpay May 2022 - PresentAustralia
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Executive, Customer OnboardingNab Mar 2022 - PresentAustralia -
Executive, Business Everyday BankingNab Sep 2021 - Feb 2022Australia
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Executive, Deposits & Transaction BankingNab Sep 2020 - Sep 2021Melbourne, Victoria, Australia
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Transformation Director - NabhealthNab Jan 2019 - Aug 2020Melbourne, Victoria, Australia
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General Manager - DigitalNational Australia Bank Nov 2016 - Dec 2018Melbourne, Victoria, AustraliaLed NAB’s Banking and Wealth Management digital teams.Responsible for:* The Digital Design and UX practice* Digital Platforms - web, mobile, social media and secure banking platforms (Internet Banking, nabConnect), APIs and Service Engines* Digital Sales and Adoption* Digital Insights Practice * Digital Operations and Performance
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General Manager - Channel Development & Digital Delivery CentreNational Australia Bank Nov 2014 - Oct 2016Digital And Direct BankingResponsible for: • Defining NAB’s digital and direct strategy and execution agenda.• Planning the evolution of nab's core digital platforms and mobile apps• Managing and scaling NAB's Digital Delivery Centre (750 people and $200m worth of digital delivery p.a)• Embedding agile delivery practices • Accelerating digitisation of key customer evens (applications, fulfilment and servicing)• Migrating customers from branch to online and direct channels. Launched "GoDigital"• Building new digital channels and partnering with third parties to deliver banking services in new digital environments • Scanning global markets - mobile telephony, technology, startup communities, financial services and adjacent industry sectors.
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General Manger - Group Strategy & TransformationNational Australia Bank May 2013 - Oct 2014
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Board MemberWildlife Victoria Apr 2020 - Present -
Board MemberHicaps Jan 2015 - PresentMelbourne, AustraliaHICAPS is Australia's leading electronic claims & payments system for healthcare providers. It offers patients the convenience of automatic claims processing in the health practice. -
General Manager - Personal Banking StrategyNational Australia Bank Apr 2009 - 2011
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General Manager - Group Strategic Investments (Mergers & Acquistions)National Australia Bank Jan 2005 - Apr 2009
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Senior Manager - Financial ServicesAccenture Jan 1998 - Jun 2001 -
Senior Product ManagerAustralia Post 1992 - Jun 1997Melbourne, AustraliaKey roles whilst at Australia Post included Product Management (Bulk Mail -$1Billion portfolio), Marketing, Retail Planning and Operations & Logistics. I led key transformation programs such as the launch of Express Post (an innovative overnight delivery service), the modernization of the Retail network into profit generating stores and the creation of a Financial Services/ eCommerce division.
Catherine Macleod Skills
Catherine Macleod Education Details
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Advanced Management Program (Amp) -
Company Directors Course -
Masters Of Business Administration (Mba) -
Australian Direct Marketing Association (Adma)Certificate In Direct Marketing -
Bachelor Of Economics (First Class Honours)
Frequently Asked Questions about Catherine Macleod
What company does Catherine Macleod work for?
Catherine Macleod works for Lanternpay
What is Catherine Macleod's role at the current company?
Catherine Macleod's current role is Financial Services Executive & Board Member.
What is Catherine Macleod's email address?
Catherine Macleod's email address is ca****@****ail.com
What is Catherine Macleod's direct phone number?
Catherine Macleod's direct phone number is +614286*****
What schools did Catherine Macleod attend?
Catherine Macleod attended Harvard Business School, Australian Institute Of Company Directors, Melbourne Business School, Australian Direct Marketing Association (Adma), Monash University.
What skills is Catherine Macleod known for?
Catherine Macleod has skills like Stakeholder Management, Business Strategy, Strategy, Financial Services, Business Transformation, Banking, Leadership, Change Management, Risk Management, Governance, Digital Strategy, Business Process Improvement.
Not the Catherine Macleod you were looking for?
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Catherine Macleod
Passionate About People And Culture | Supporting Others To Achieve Their Goals Through Vocational Education | Providing Exceptional Customer ServiceAdelaide, Sa -
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Catherine MacLeod
Mature-Aged Student, Studying Bachelor Of Psychology (Honours) At Victoria UniversityMelbourne, Vic
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