Coaching & Mentoring Team Members That Generate Sales Revenue Virtually.Tracking Daily Productivity,Calls & daily reviews.Assisting in Developing Sales Scripts.Shadowing Live and recorded calls to enhance Quality Agent Engagement.Design and monitor Telesales workflow.Associates Portfolio Management.Pro-active management of different campaigns within the Telesales workflow.e.g strategic & targeted calls to different types of segmented agents/customers at different intervals.Collaborate with field team towards achieving structured development of Agents as per set targets & KPI"s.Team Management to accord resources required for them to execute their day to day duties( e.g airtime,tablets/laptops among other resources).

This was in different Counties(Kiambu,Muranga & Nyeri).Managing Coaching and Motivating a team of Sales Associates.Ensure all Channels for sales are fully functional and the Go to market module.Work with various departments to harmonize flow of business.Implementation and adoption of effective sales strategy to grow Sales within a TeamPerformance management through daily review of key sales kpi's including sales revenue, Agent portfolio optimum, ordered agents,cpa,Arpa and customer retention.

Field Visit and Agent Recruitment & Development