My services include business coaching and leadership coaching. As a business coach, I work with organisations to help them improve the efficiency and quality of their services/products. I use quality management (LEAN) tools and methods to assist with problem solving, reducing waste, adding value and increasing efficiency. As a starting point I help organisational leaders and senior managers to prioritize the strategic areas for improvement. I then work with a Lean project team over… Show more My services include business coaching and leadership coaching. As a business coach, I work with organisations to help them improve the efficiency and quality of their services/products. I use quality management (LEAN) tools and methods to assist with problem solving, reducing waste, adding value and increasing efficiency. As a starting point I help organisational leaders and senior managers to prioritize the strategic areas for improvement. I then work with a Lean project team over an agreed number of weeks, introducing them to Lean tools and techniques and supporting them to achieve measurable results.In addition to training on Lean management and group facilitation of activities such as process mapping and value-stream mapping, I draw attention to the systemic and cultural patterns of the organisation and support the development of change agendas that address operational and cultural change as well as employee engagementI offer leadership and executive coaching to support individuals and teams to develop in a way that leads to increased motivation and performance as well as accountability for continuous improvement. All coaching programmes are scoped, measured and evaluated to show return on investment. Show less

INTERNAL POLICY DEVELOPMENT _________Creating, communicating and reviewing all organisational policies.Inducting and training employees and team leaders in organisational policies and supervisionAuditing the extent to which policies are implemented throughout the organisationADVOCACY AND PUBLIC POLICY____________Leading the campaign for the recognition of deafblindness in Ireland which involved:Facilitating and increasing inter-agency… Show more INTERNAL POLICY DEVELOPMENT _________Creating, communicating and reviewing all organisational policies.Inducting and training employees and team leaders in organisational policies and supervisionAuditing the extent to which policies are implemented throughout the organisationADVOCACY AND PUBLIC POLICY____________Leading the campaign for the recognition of deafblindness in Ireland which involved:Facilitating and increasing inter-agency collaborationBuilding relationships with connections with people who are deafblind around IrelandDeveloping and facilitating Advocacy Working GroupsLobbying members of government and liaising with politicians at local and national level to ensure that deafblindness is recognised and there is a change in public policY to reflect this.Raising awareness of deafblindness among the public and professional bodies through organisation of awareness events and deafblind awareness trainingManagement of social media accounts Writing articles, submitting work for publication Establishing relationships with key peopleParticipating in research Show less

Project work was assigned by the CEO, whereby I led and developed processes and systems to improve the quality and efficiency of the service provided by the organisation. This required me to have specific change management skills as I worked with both front-line staff and management on all projects. Role involved provision of regular formal mentoring to front-line social care workers.