Catherine Mchenry Email & Phone Number

Philadelphia Pa

Campus responsibility for all areas of the Patient Access department including, inpatient, outpatient, emergency department and business officeManage Patient Access offsite locations for the health systemGuarantee proper staffing for 24x7 operationMonitor productivity and quality for staff of 24Monitor DNFB and outpatient holds to ensure benchmarks are within industry standardsCampus consistently out-performs all other campuses in health system for payment at time of service and AHIQA accuracy ratesReview carrier bulletins to identify changes to ensure department complianceResource for Information System Department for new system and change testingLiaison for Patient Accounting and Physician Services departments to ensure the flow of the revenue cycleBudget responsibility for department and serve as resource for all of campus locationsDevelop education materials and provide campus and departmental education sessionsPatient Access System Administrator for AHIQA software, HDX auto plan code assignment and XClaim and provide end user education for all applicationsUpdate staff with departmental and organizational policy changesOnboarding and implementation of new orthopedic practice with bedside registration and surgical authorizations.Organizational trainer for hospital initiatives

Management of the Torresdale Campus outpatient and offsite locationsEnsured timely registrations of patients with accurate data entryPerformed quality checks of all staff to ensure accuracy rate is met or exceededManaged verification staff for all outpatient scheduled procedures for the health system Operational budget responsibilityManagement of XClaim for denied claims due to registration errors for all areas of AccessDevelopment and implementation of the QA process and productivity standards for all Access staffCreation of policies and workflows for the department

Coordinated billing office workflowDeveloped and implemented productivity standards for departmentProduced monthly productivity reports for each employee and reviewed individuallyWorked with Technical Support department for the development and implementation of specifications for new systemsDirectly involved in the installation and building of edits and warnings in the claims scrubberResponsible for all personnel issues such as the hiring and termination process, evaluations and training.Edited third party claims for submission to carriers, primary and secondary accounts. This included primary billing, rebills and late charge billsVerification of payer contracts loaded in the Siemens Contract Management moduleResource for hospital cost report dataLead and participated in all payer meetings

Associate'S Degree, Business Administration And Management, General

Education record