Catherine Merritt Email and Phone Number

The primary purpose of this role is to provide assistance to the Advocacy team in booking educations (as defined in the NACAP MDS Data dictionary) and accurately entering all data into the Client Management System (Salesforce).the uptake and increased KPI numbers of our Educations. This includes support to promote, discuss and engage stakeholders to book sessions.The position reports directly to the Advocacy Team Leader, Educations and works collaboratively with the Advocacy Team and wider Advocare team to further Advocare’s objectives.

Support Coordination and Recovery Coaching assists you to understand, implement and maximise your NDIS experience. Every participant has the right to a positive NDIS experience.We understand that navigating the NDIS can be a confusing and stressful experience. New language, new processes and constant uncertainty add to the challenges. Every day we strive to support people to navigate the uncertainty. Our services support you to meet your goals and achieve the life you choose to make connections that work for you and your lifestyle.We believe in our values of Partnership, Collaboration and Innovation, and these beliefs shine through in everything that we do.Duties include;Individualised service planning and implementation, in partnership with the people we support and their families.Recruitment, induction, and supervision of carefully selected and tailored support teams.Liaison with NDIS planners, LACs, Govt agencies and various other stakeholders in relation to service delivery and outcomes.

• Collaborated with participants and their supports to provide administration support, customer service, respond to enquiries and develop and implement plans that support their goals.• Provided ongoing support and guidance to a caseload of 250+ participants and their families as well as connecting people with disabilities to support within the local community.• Trained, coached and developed new staff in all aspects of the LAC role.• Developed and nurtured community connections to promote inclusion and support for all people.• Supported participants to navigate and optimise their engagement with the NDIS.• Improved lives by and creating new opportunities to connect participants to services and support.• Met contractual KPIs while providing exceptional customer service and conflict resolution.• Demonstrated understanding of a variety of software systems and their integration with the process.

• Planning, coordinating and facilitating annual learning needs analysis discussions through understanding the wider business context, influencing and stakeholder engagement.• Delivering training within a medium to large organisation and the ability to interpret training guidelines and frameworks.• Promotion of the National Disability Insurance Scheme to the community and development ongoing partnerships.• Knowledge of NDIS and demonstrated understanding of issues encountered by people with disability.• Well-developed interpersonal and communication skills including the ability to build and maintain relationships with internal and external clients/stakeholders.• Sound understanding of the NDIS and the ability to promote and educate services providers and the ability to build and nurture relationships at a persona, organisational and community level.• Management of varying priorities and deadlines and responsiveness to feedback around opportunities to improve.• Developing meaningful working relationships that demonstrate equity and respect of different cultural perspectives and diversity.• Effectively communicating and interacting with people across cultures.

Diploma Community Services

- Plan, prepare and conduct training courses for clients (online and face to face practical).- Provide face to face coaching, mentoring and online support to participants.- Engage with industry and assist in sourcing work placement for students.- Engage participants in a positive, critical thinking and emotive learning process.- Assess the knowledge and skills of course participants.- Maintain accurate records of training activities in LMS Learning Mangement System and achieved 100% audit compliance.- Provide mentoring and/or pastoral care to participants as necessary.- Ensure compliance requirements are met.

• Reported to the Director, and coordinated programs, trainers and administrators.• Worked closely with clients to assess their training needs and understand their goals. • Coordinated all training requirements within PMV. Coordinated trainers’ schedules, and arranged training materials, equipment, and facilities.• Developed and updated training materials and programs, ensuring compliance with current industry standards and regulations.• Served as the liaison between clients and trainers.• Prepared all relevant documents and certificates prior to training.• Prepared post-training documentation.• Collated training evaluations and feedback from clients.• Researched and recommended new training methodologies.

Led key changes across a complex organisation leading to significant improvements in the development and delivery of training and overall staff/organisational performance.• Managed and mentored trainers and training coordinators. • Developed and delivered corporate and leadership programs.• Oversaw and reviewed training systems to ensure effective and standardized training delivery.• Monitored training programs to ensure quality, as well as compliance with current industry standards and regulations.• Investigated and resolved training-related issues.• Provided regular reports to the manager.

Oversaw all global training sales and solutions for the delivery of training on geological data collection software for clients within the mining sect - simultaneously overseeing key HR initiatives in performance management.• Oversaw and coordinated training delivery on geological data collection software for major global mining companies.• Managed 20 trainers worldwide and reported to the CEO and director.• Designed a training marketing campaign that helped secure $360,000 worth of new business in 2011 and 2012.• Liaised with clients to understand their needs and gather their feedback.• Maintained positive working relationships with trainers and clients to improve service delivery and customer retention.• Ensured all training programs and materials were updated in compliance with relevant regulations and standards.

Led the delivery of School Based Traineeships across 14 different qualifications, including leading up to 20 Trainers and 2 Administrators.• Oversaw and mentored 20 trainers and two administrators. Coordinated trainers’ schedules.• Evaluated trainers’ performance. Provided personalized feedback and improvement plans.• Coordinated the delivery of school-based traineeships across 14 different qualifications.• Supervised student placement in the workplace. Liaised with industry partners to ensure expectations and SOPs were communicated clearly.• Implemented a new sign-in and accountability retrieval system for physical assessments.• Gathered feedback from students and industry partners, and developed strategies for improvement.• Provided regular reports to the Enterprise Program Manager.

Training, Facilitator, Workplace Trainer & Assessor

Foxtel – SalesForce Australia

SALMAT (previously SalesForce Australia)