- Managing guest arrivals, including processing payments and issuing room keys- Answer guest questions about Hotel amenities and provide information local business or attractions that may be of interest- Improved customer service ratings (~20%) by creating a positive experience for the guest- Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner- Create reservations from 3rd party booking agencies and… Show more - Managing guest arrivals, including processing payments and issuing room keys- Answer guest questions about Hotel amenities and provide information local business or attractions that may be of interest- Improved customer service ratings (~20%) by creating a positive experience for the guest- Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner- Create reservations from 3rd party booking agencies and process payments through Virtual Credit Card (VCC), Direct Billing and Authorized Credit Forms Show less

~ Managed production and performance indicators for business projections in sales and purchases~ Developed tracking programs for data analysis and evaluating process improvements~ Report performance analysis on manufactured commodities for Finance and Marketing groups

Assess business operations, analyze and report productivity, while managing data requirements.~ Corporate reporting to shareholders and management teams~ Manage production and operational data~ Developed performance analysis to improve and optimized operational reporting~ Managed the development of centralizing operational data

- Procured financial statements from gas station owners for analytical analysis (approximately 50 gas stations across Canada) and to identify areas of over expenditures and/or performance failures

Provide business teams with productivity metrics; and developed Operating Management System~ Performed comparative and forecast analysis of production, representing a capital budget of $900M~ Constructed analytical metrics and key indicators for evaluating and identifying valuable operations~ Collaborated in the development of Operating Management System (OMS)~ Facilitated forecast meetings

- Managed staff of 3 personal with processes and procedures; managed work flow- Collaboration with Joint Venture group with approval processes and information sharing- Designed and created AFE manual and cost estimate template form to track completions costs