Catherine Mobley Email & Phone Number

Charlotte, North Carolina

Charlotte, Nc

• Provides direction, instructions and guidance to the Customer Care Representatives by listening to feedback, managing day-to-day operations and communicating clear instructions for representatives• Handling escalations via phone to address complaints or unsatisfactory performance from representatives• Follow SOP and FDA procedures for complaint and case handling

Charlotte, Nc

• Work with customers via phone to address their concerns and complaints timely. This requires patience and collaboration with the customer to resolve issues to their satisfaction• Assist customers with questions, concerns, and complaints regarding their diabetic products while ensuring compliance with internal and external policies and regulations• Perform duties to ensure the best customer service experience for all customers requiring compassion, determination, patience, and willingness to assist, including using creative solutions to keep customers happy This was demonstrated by my achievement my willingness to go the extra mile to find a resolution

Charlotte, Nc

• Coordinated online orders including packing merchandise, ensuring proper payment prior to shipment, and scheduling pickup and deliveries. • Performed the duties of team lead during shift changes requiring supervision of other staff, resolution of customer issues, and general oversight of the store

• Oversaw the implementation of social media platforms such Target X, Facebook, YouTube, Zinch, Pinterest, Instagram, Vine to encompass the ideals of a small liberal arts college• Managed scheduling and operation of campus tours and activities for the Admissions office, administrative activities, and co management of the Belmont Abbey College Ambassadors

• Acted as liaison for campus partners to administer public relations and campus updates• Planned and organized college events, including Admissions, Registration and Athletic student receptions• Managed data and maintaining reports for all employees and Executive Council Meetings

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Abbey GOLD Young Alumni Association, co-founder ; College Union Board President, Belmont Abbey College ; Tau.

Education record