Catherine Murphy Email & Phone Number

Massachusetts, United States

Massachusetts, United States

Boston, Ma

-Manage medium to large size projects of varying complexity using industry standards and best practices.-Responsible for all aspects of the project from requirements definition to post implementation support -Administer all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives. -Coach team members and clients on agile processes.-Coordinate internal resources and work with/manage third parties/vendors. -Monitor and report progress of the project to IT management.-Proactively identify and manage project risks and issues and escalate in a clear and timely manner when appropriate. -Prepare and publish status reports in intervals throughout the lifecycle of a project. -Manage and track implementation issues/risks to achieve a successful go live. Prepare and track post go live issues to ensure a successful stabilization phase. -Knowledge of relevant business domains and experience working within the structure of the full software development lifecycle. -Guide project teams to ensure solutions delivered are effective and solve business needs and requirements.

Boston, Ma

-Provided job skills training for new associates within Sales & Customer Operations and is an expert in Instructor Led Training for the adult learner.-Experience working in virtual training, web casts, and interactive online training sessions.-Experience with instructional design and assessing training performance and evaluation.-Served as the liaison between Sales and Customer Operations for policy changes, updates, process development and improvement.-Helped link operational decisions to operational improvement, while assisting the business leaders on strategic change through training, documentation and tools design.-Partnered with Business Solutions to improve systems by studying current practices and designing modifications, defining requirements, and testing.-Created and maintained Project Management workbook, tools, and training documentation.-Led the design and delivery of the Project Management Training program for Sales and Customer Operations.-Analyzed portfolio performance and makes strategic recommendations on prioritization and mitigating risk.-Worked closely with functional managers to understand the resource needs of projects (skills, timing and priority) and determines optimal resource mix to best achieve operational and financial goals

Boston, Ma

-Managed the Customer Operations for all Specialty Channels and Territories, responsible for the team including 3 Supervisors and 10 Account Specialists.-Accurately identified opportunities and eliminate risks for achieving channel goals, working inter-departmentally with Sales, Distribution and Sourcing to maximize shipments/sales.-Responsible for Service Innovation - Driving Strategic Partnerships in Specialty and Channel Accounts and promoting and developing service tools that drive sell-through and customer profitability.-Responsible for the execution and reporting of order management/fulfillment and service programs within our Specialty Channels.-Ensured quality performance for direct reports, focusing on their development, progress towards goals and channel strategy execution.

Boston

-Responsible for identifying and assessing our ability to comply with customer operational requirements.-Developed comprehensive internal guidelines for overall improved supply chain management for domestic and international product.-Identified trends in retailer business and operational requirements for suppliers and consumers.-Maintained and distributed compliance guidelines and conducts training on policies for internal departments.-Prepared and published monthly data analysis from vendor violation reports to upper management.-Provided statistical analysis on performance with recommendations to internal departments on process improvements.

Boston

-Acted as the primary liaison between sales representatives, sales management, Key Accounts and internal cross-functional areas.-Coordinated all customer orders to insure on-time product delivery and to promote exceptional customer relations.-Managed over $96 million in retailer order base.-Compiled and interpreted data to monitor sales forecasts and orders for assigned accounts, upholding order management. -Proactively worked towards achieving sales and shipping goals.

Graduate Certificate In Project Management

Master Of Business Administration (M.B.A.), International Management, Marketing Specialization

Bachelor Of Science (B.S.), Apparel Marketing