Catherine Mutua Email & Phone Number

Nairobi County, Kenya

• Championing the Hass Group Customer Service strategy and initiatives to maintain positive customer relationships, increase customer satisfaction, loyalty and retention.• Taking lead in bidding for main tenders, development and rollout of new business lines including non-fuel business and providing support to the Commercial function in opening of new geographical market territories.

Nairobi

Hashi Energy Group is a leading integrated solutions provider focusing on Importation & Distribution of Petroleum Products, Provision of Logistics Services, Importation and Distribution of Food, and offering Turnkey solutions. In this role, I have been entrusted with growing the Group's revenues in Petroleum Products, Logistics Services, Turnkey Projects and Food Business lines. Additionally, the role is tasked with the acquisition and retention of clients, research on future business… Show more Hashi Energy Group is a leading integrated solutions provider focusing on Importation & Distribution of Petroleum Products, Provision of Logistics Services, Importation and Distribution of Food, and offering Turnkey solutions. In this role, I have been entrusted with growing the Group's revenues in Petroleum Products, Logistics Services, Turnkey Projects and Food Business lines. Additionally, the role is tasked with the acquisition and retention of clients, research on future business frontiers and the expansion of the current business managed by the group. Key Achievements:- Lead a team in writing various winning proposals both for local and international markets. These include UN Tenders, International NGOs Bids and Parastatals tenders. - Use existing networks in the East African countries of Kenya, Uganda, DR Congo and Rwanda to gather market intelligence that led to the acquisition of new markets, repeat business and increased turnover for the Group.- Represented the Company in South Africa at the African Mining Indaba 2020 conference that opened new networking avenues in the wider DRC Mining market.- Conceptualized and implemented a countrywide Clean Energy Solutions project for converting schools from using Biomass fuel to using LPG as a source of clean cooking energy. Show less

Head Office

Driving growth in sales revenues, acquisition and client retention as well as management of credit exposure. Key Account management for top commercial clients in addition to strategic sales and marketing.Key Achievements:- Awarded best support employee in the Marketing & Sales department for the year 2015. - Achieved a renewal of 80% of key Commercial accounts contracts during my tenure as Commercial Manager.- Reduction in long outstanding debts by 70%.- 40% increase in… Show more Driving growth in sales revenues, acquisition and client retention as well as management of credit exposure. Key Account management for top commercial clients in addition to strategic sales and marketing.Key Achievements:- Awarded best support employee in the Marketing & Sales department for the year 2015. - Achieved a renewal of 80% of key Commercial accounts contracts during my tenure as Commercial Manager.- Reduction in long outstanding debts by 70%.- 40% increase in sales of the Hashi Gas brand through a countrywide above the line (ATL) and below the line (BTL) marketing campaign. Show less

Nairobi

Leading a team of customer service professionals to deliver the highest standards of services to customers, both locally and internationally; monitoring and reporting against the operational parameters set out in the interdepartmental service level agreement and the customer service charter. Ensuring customer complaint resolution.Key Achievements:- Led a monthly measurement, monitoring and reporting on the service performance against customer service charter and SLAs.- Carried… Show more Leading a team of customer service professionals to deliver the highest standards of services to customers, both locally and internationally; monitoring and reporting against the operational parameters set out in the interdepartmental service level agreement and the customer service charter. Ensuring customer complaint resolution.Key Achievements:- Led a monthly measurement, monitoring and reporting on the service performance against customer service charter and SLAs.- Carried out a Survey and research of all the customers the company had lost in the last 3 – 5 years, in in various countries of operation leading to a reviving of some of the lost accounts. - Introduced a measuring matrix for our service performance to clients from gate in – gate out. Achieved a Customer Service Index of 85% during this period. Show less

Ho Nairobi

Monitoring and reporting against the customer service charter to ensure exceptional customer satisfaction index; key account management of contract accounts, relationship building, credit management as well as coordination of day-to-day field service operations.Key Achievements:- I was awarded the best support employee in the marketing and sales department in the year 2012.- Achieved several contract term renewals of key export accounts under my management.- Achieved an… Show more Monitoring and reporting against the customer service charter to ensure exceptional customer satisfaction index; key account management of contract accounts, relationship building, credit management as well as coordination of day-to-day field service operations.Key Achievements:- I was awarded the best support employee in the marketing and sales department in the year 2012.- Achieved several contract term renewals of key export accounts under my management.- Achieved an increase in the productivity of the customer service team through continuous mentoring and coaching. Show less

Provided end to end office coordination and documentation management for the student admission unit of the university.

First point of contact for customers and acted as a valuable interface between the company and its client base. Ensuring customer satisfaction by providing quality service.

Nairobi

Nairobi

Bachelor Of Business Information Technology

Institute For The Management Of Information Systems (Imis), Higher Diploma

K.C.S.E Certificate, K.C.S.E Certificate