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Catherine Condell Email & Phone Number
Change and Business Improvement Manager
at
IAG Loyalty
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Change and Business Improvement Manager
Location
Salford, England, United Kingdom
Company size
Who is Catherine Condell? Overview
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Quick answer
Catherine Condell is listed as Change and Business Improvement Manager at IAG Loyalty, a with 635 employees, based in Salford, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Catherine Condell.
Catherine Condell previously worked as Mulitchannel Team Manager at Iag Loyalty and Customer Service Team Manager at Avios Group Limited. Catherine Condell holds Travel And Tourism from Bury College.
Company email context
Email format at IAG Loyalty
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IAG Loyalty
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Profile bio
About Catherine Condell
Winner of Call North West Team Leader of the Year 2020 Experienced People Manager with a demonstrated history of working in the airlines/loyalty industry. Experience in working with Loyalty Programs, Contact Centres, Webchat and Project Support. Passionate about people, and developing members of my team and coaching management style. Always looking for new opportunities to develop my skills and grow professionally.
Current workplace
Catherine Condell's current company
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Iag Loyalty
7 roles
Catherine Condell work experience
A career timeline built from the work history available for this profile.
Mulitchannel Team Manager
Brand new team within the business in which agents receive all contact types including webchat, call and email. Agents webchat in 5 languages with our customers from the Avios Travel Rewards Programme and BA Executive Club.
Customer Service Team Manager
Management of a team of customer service agents who take inbound calls from British Airways Executive members. Drive team performance to meet business KPI’s, including customer satisfaction, service level and LCR.
Aug 2017 - Aug 2018
Multimedia Team Manager
The team communicated with customers via webchat, email and social media in 5 languages with customers globally Managed and coached a team of up to 20 agents ensuring performance measures were met. Streamlined processes to ensure team were efficient and cost effective.
Jul 2015 - Aug 2017
Operations Team Manager
Managed a team of back office agents Coached agents through operational and business changeProcess mapped and streamlined tasksIntroduced new KPI's in line with company visionProject support for key business projectsMaintained good relationship with hotel and car hire suppliers globally
Nov 2013 - Dec 2015
Customer Account Management Executive
- Solved complex account queries, whilst providing an outstanding level of customer service- Project support for various business projects including re-branding of Airmiles, setting up a new operation in South Africa and on-boarding of new partners- Completed User Acceptance Testing for new software releases- Completed monthly quality checks for various back office teams and coaching for improvement- Maintained a good relationship with partners
May 2009 - Jun 2015
Travel Consultant
Book customer's travel using Airmiles and cash, ranging from simple flight bookings to complex reservations and tour operator holidays, through Amadeus, Travelcat and other in house systems. Met strict monthly sales targets.
May 2008 - May 2009
Team & coworkers
Colleagues at IAG Loyalty
Other employees you can reach at iagloyalty.com. View company contacts for 635 employees →
SM
Steve Moore
Colleague at Iag LoyaltyFarnborough, England, United Kingdom
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PE
Paul Ellison
Colleague at Iag LoyaltyHaina, Hesse, Germany
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PB
Peter Bishenden
Colleague at Iag LoyaltyLongfield, England, United Kingdom
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CD
Cameron Davis
Colleague at Iag LoyaltyRedhill, England, United Kingdom
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ZK
Zac Knight
Colleague at Iag LoyaltyUnited Kingdom
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AB
Akeel Bhatti
Colleague at Iag LoyaltyManchester, England, United Kingdom
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PM
Pedro Machado
Colleague at Iag LoyaltyGreater Manchester, England, United Kingdom
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AU
Aysha Uddin
Colleague at Iag LoyaltyRochdale, England, United Kingdom
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CM
Chloe Maraner
Colleague at Iag LoyaltyEdenbridge, England, United Kingdom
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AS
Anmole Shah
Colleague at Iag LoyaltySalford, England, United Kingdom
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Steve Moore
Colleague at Iag LoyaltyFarnborough, England, United Kingdom
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PE
Paul Ellison
Colleague at Iag LoyaltyHaina, Hesse, Germany
View →
PB
Peter Bishenden
Colleague at Iag LoyaltyLongfield, England, United Kingdom
View →
CD
Cameron Davis
Colleague at Iag LoyaltyRedhill, England, United Kingdom
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ZK
Zac Knight
Colleague at Iag LoyaltyUnited Kingdom
View →
AB
Akeel Bhatti
Colleague at Iag LoyaltyManchester, England, United Kingdom
View →
PM
Pedro Machado
Colleague at Iag LoyaltyGreater Manchester, England, United Kingdom
View →
AU
Aysha Uddin
Colleague at Iag LoyaltyRochdale, England, United Kingdom
View →
CM
Chloe Maraner
Colleague at Iag LoyaltyEdenbridge, England, United Kingdom
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AS
Anmole Shah
Colleague at Iag LoyaltySalford, England, United Kingdom
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2 education records
Catherine Condell education
Travel And Tourism
Bury College
9 Gcse'S
Canon Slade School
FAQ
Frequently asked questions about Catherine Condell
Quick answers generated from the profile data available on this page.
What company does Catherine Condell work for?
Catherine Condell works for IAG Loyalty.
What is Catherine Condell's role at IAG Loyalty?
Catherine Condell is listed as Change and Business Improvement Manager at IAG Loyalty.
Where is Catherine Condell based?
Catherine Condell is based in Salford, England, United Kingdom while working with IAG Loyalty.
What companies has Catherine Condell worked for?
Catherine Condell has worked for Iag Loyalty, Avios Group Limited, and Avios.
Who are Catherine Condell's colleagues at IAG Loyalty?
Catherine Condell's colleagues at IAG Loyalty include Steve Moore, Paul Ellison, Peter Bishenden, Cameron Davis, and Zac Knight.
How can I contact Catherine Condell?
You can use AeroLeads to view verified contact signals for Catherine Condell at IAG Loyalty, including work email, phone, and LinkedIn data when available.
What schools did Catherine Condell attend?
Catherine Condell holds Travel And Tourism from Bury College.
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