Supported cross-functional initiatives, contributing to process improvements and procedural changes.Managed key accounts, focusing on retention and organic growth through effective relationship management and issue resolution.

Contract Drafting and Review: Drafted, edited, and proofread a wide range of IT presales documents, including statements of work, service orders, change order requests, proposals, pricing estimates, and contract templates, ensuring quality and mitigating potential risks.Contract Negotiation and Execution: Collaborated with legal and technical presales teams to review, redline, and execute agreements, ensuring alignment between technical requirements, contractual terms, and client expectations. Served as a communication liaison between Sales, Services, and Clients to facilitate contract execution.Contract Lifecycle Management: Managed the full contract lifecycle, from initial review and redlining to final signature and tracking, ensuring contractual compliance and efficient processing.Risk Management: Identified and escalated potential risks related to contract terms and deliverables through established operational governance processes.

IT Contract Management: Researched, analyzed, and prepared software contract requests for IT services, collaborating with Legal and processing supporting documentation for contract development, amendment, renewal, and redlining.Process Improvement for IT Contracts: Analyzed existing contracting processes and procedures, identifying opportunities to enhance efficiencies and standardize contracting across all Lines of Business. Provided training and recommendations to management for process improvements.Contract Compliance and Vendor Management: Ensured all IT contracts complied with organizational policies and that vendor deliverables met contractual commitments.Contractual Cost Control: Developed and maintained a Consumer Price Index (CPI) database for Managed Cloud and Application Managed Services contracts, tracking negotiated rates and key contract events to ensure accurate billing and mitigate cost leakage due to inflation. Led monthly cross-departmental meetings to review CPI data and ensure consistent application across all lines of business.

Through initiative to exceed expectations, maximizing strengths, prioritizing tasks, and continuous improvement, the scope of ITT Coordinator increased thirteenfold. Grew responsibilities from negotiating contracts for FlexPrint and processing internal orders going to Caltronics, the ITT Coordinator has expanded to encompass fifteen companies for approving/negotiating contracts, contract cancellations, internal order processing, and rectifying contractual issues with third-party dealers. Since it began, continually creating and optimizing implemented processes to create efficiency and high yielding rewards. Following 2019, the Order Coordination’s average monthly dealers rose to 33.34%, in part due to quick turnaround for approvals and successful negotiations with Out-Of-Area dealers. Negotiated average of 103 successful device approvals with Out-of-Area dealers, infiltrating new markets to increase revenue.cInstituted processes to decrease reliance on Out-of-Area dealers by increasing connectivity across FTG companies to keep profits in house. Converted 17% of Out-Of-Area contracts to in-house service, thereby increasing equipment revenue by 9% in 2020.

• Generated Disbursement Vouchers to dispense funding to pay invoices through Kuali Financial System; resulting in vendors receiving payment for their services quickly• Supplemented company card transactions by providing proper documentation and accounting through AggieTravel; thereby clearing transactions of company card holders• Review and amend Purchase Orders to pay invoices for vendors; resulting in efficient invoice processing• Customized project codes to add to existing system for payment processing• Provided assistance to supervisor with payroll packets; increasing efficiency in hiringprocess

Assisted a multi-level-marketing business with over 1200 team members and up to 3000 customers, coordinating business transactions• Executed excellent customer service and operated a multi-line telephone, creating a positive environment for customers• Prepared documents in MS Word and created Excel spreadsheets with graph charts to show the status of inventory growth, growth of business, and team member reports• Scheduled travel arrangements for business and team members to attend training events nationwide using Expedia and Google Maps; streamlining team member travel for training and team building purposes