Catherine Pena Email & Phone Number

Fort Lauderdale, FL, US

Sunrise, Florida, United States

• Act as a support stakeholder to account teams in CRM PODs with assigned clients
• Act as primary day to day contact in CRM PODs with assigned clients
• Participate as primary day to day CRM on new client onboardings; responsible for follow up trainings and identifying new opportunities
• Expert and intimate knowledge on Sub Account programs from designated Master Accounts
• Work to support all template loading and program management

Sunrise, Florida, United States

• Daily interaction with Partners to help them use the SproutLoud application
• Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency
• Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues
• Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests
• Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users
• Meet or exceed all MA Department KPI’s

Fort Lauderdale, Florida

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Represented company and promoted products at conferences and trade association meetings.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
• Reached out to potential customers via telephone, email and in-person inquiries.

New York, United States