Catherine Pollard Email and Phone Number

As the Executive Assistant at the National Farmers' Federation, I provide high-level executiveand administrative support to the CEO, President and the General Manager of Corporate Services.

My position as Service Officer in the Call Centre of Centrelink was to assist customers with the JobSeeker Payment due to the Coronavirus pandemic.

As a contractor at the Australian War Memorial, I perform the Last Post with my bugle at Last Post Ceremony. I also perform at ceremonies such as Anzac Day, Remembrance Day and funerals.

In my position at Marathon Health, I was the Personal Assistant to the Executive Manager, Business Development. The Health Services ACT/SE NSW was formed and my position changed to the Officer Manager.

In my position as Executive Assistant at Canberra Weekly, I assisted the Founder and Publisher.

Customer Relations Officer, July 2015 – October 2016Key responsibilities:• Communicated with customers and guided them though the number of services available to them and facilitated engagement of those services by booking and tracking their services. • Corresponded with Government departments who provided services for our customers, including My Aged Care, Department of Veterans Affairs (DVA) and National Disability Insurance Scheme (NDIS).• Maintained customer records via… Show more Customer Relations Officer, July 2015 – October 2016Key responsibilities:• Communicated with customers and guided them though the number of services available to them and facilitated engagement of those services by booking and tracking their services. • Corresponded with Government departments who provided services for our customers, including My Aged Care, Department of Veterans Affairs (DVA) and National Disability Insurance Scheme (NDIS).• Maintained customer records via the Government portals by updating confidential personal information about the customer.• Provided administrative support to the Customer Relations team, which included minuted meetings, status reporting and task management.Service Support Officer, June 2013 – July 2015Included 3 responsibilities:Fleet Manager – 16 vehicles• Maintained the fleet Outlook Calendar and Fleet Manager database • Organised maintenance, repairs, services and authorised the relevant invoices• Coordinated accident and incident reports with the insurance company and arranged repairs• Fleet administration duties included maintaining car cleaning, log books and car inspections monthlyMarketing, Branding and Events Coordinator• Coordinated functions, exhibitions, board meetings, training and events for staff and customers by managing the bookings for the venue, catering, scheduling and setup• Organised promotional merchandise such as banners, brochures and marketing giveaways• Maintained the customer and marketing lists• Communicated with event participants to inform them of DUO’s services at functions and eventsReception• Performed reception and office administrative duties relating to the function of a business environment, which included receiving payments, office supplies, incoming and outgoing mail• Assisted customer enquiries at the reception counter and switchboard Show less

As a Leader, my primary role was to coordinate meetings, motivate, inspire and support Members in their weight loss journey using the principles contained in the Weight Watchers program.I encouraged membership participation by being creative at my meetings with a positive attitude and a want for my members to succeed.Key responsibilities:• Supervised staff at meetings• Prepared, conducted and facilitated meetings, this included demonstrating, promoting and displaying Weight… Show more As a Leader, my primary role was to coordinate meetings, motivate, inspire and support Members in their weight loss journey using the principles contained in the Weight Watchers program.I encouraged membership participation by being creative at my meetings with a positive attitude and a want for my members to succeed.Key responsibilities:• Supervised staff at meetings• Prepared, conducted and facilitated meetings, this included demonstrating, promoting and displaying Weight Watchers products.• Administration duties included tally sheets, balance and bank monies from meetings, stock control and reorder products Show less