Catherine Prince Email and Phone Number

Visionary Senior Leader with 25+ years of progressive experience in domestic and international call center management, operations, BPO and ITES BPO vendor management in the financial services, healthcare and travel/leisure industries. Known for sound leadership skills, strategic thinking, developing high performing teams, and delivering bottom line results. Expertise includes all aspects of vendor management including sourcing, RFP development and management, contract negotiation, service level management, technology oversight, auditing, and compliance, process improvements, problem management, and customer care/satisfaction. Keen ability to motivate, coordinate, train, and develop geographically dispersed, professional teams. Inspirational leader that motivates teams to succeed while attracting and retaining top talent.• Expert in managing multiple vendors and high volume intake• Strategic, tactical and operational plan development and execution• Thought leadership, performance management, coaching and training• Exceptional attention to detail with strong writing, presentation, and communication skills• Builder of strategic alliances and relationships with employees, vendors, clients, and media• Strong ability to manage multiple projects in fast-paced, highly competitive environment