Catherine Queen, Mba Email and Phone Number

Oversee the day to day management, processes those pertaining to compliance and supplier contracts as well training and sourcing strategies for all promotional products suppliers within The Walt Disney Company, supporting the Disney Experiences business unit. My primary focus is on custom development of promotional products as well as fulfillment for all promotional MagicBand+ request.

Support and influence business leaders by consulting with them in growing the business and developing talented team members and leaders• Demonstrate a commitment to driving, modeling and providing a diverse, equitable and inclusive environment for all team members• Effectively plan and manage all team operational and cyclical programs that are related to culture, pay, rewards and benefits to maximize team engagement• Developed a store staffing strategy to help guide leaders in hiring and onboarding talent with the right skills and experiences to help execute and drive guest service and business needs• Recruit skilled hourly and salaried leaders and team members

Established and managed budgets for activities and community service events• Coordinated and executed 8 successful community service events• Established strong partnerships with high level community leaders and various nonprofit organizations to enhance Target’s involvement throughout the community• Maintained volunteers files, records and reports in efforts to keep track of district volunteer hours and participation

Oversee store operations and teams to drive sales, financial performance, and customer satisfaction in a $100M store.• Implemented various replenishment strategies for total store freight flow that led to an 8% increase in total store sales YTD• Implemented an inventory management process that led to a decrease in freight flow by 12%• Developed a team of experts that executed inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes throughout all GM areas of the store• Created scheduling plans based off daily and weekly business workload and fulfillment forecast• Trained new in role executive leaders on retail business fundamentals, such as, general merchandise, fulfillment sales trends, inventory management, talent development and service experiences• Developed and promoted 5 team members to team leader roles and 2 team leaders to executive leadership roles• Led a team of fulfillment leaders and experts in fulfillment operations through workload planning and supply replenishment, which led to a 17% increase in digital sales

Supervised daily operations of the logistics process through merchandise receiving, freight flow, replenishment transition, productivity results, and backroom inventory for a high volume store, grossing $80M in annual sales• Developed 5 business leaders through the usage of performance management tools such as, recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective action and delivering performance reviews• Investigated root problems within store replenishment process and customized company tools to ensure teams were utilizing appropriate replenishment types to maintain instocks and keep the sales floor full throughout the day for the guest• Enhanced efficiency by 3% within the logistics process with the use of RWT reporting to set appropriate goal times for trailer unload and backroom process.

Analyzed and discovered root causes of operational processes and developed weekly performance action plans with store leaders to ensure overall instocks, operations and financial goals were met, which increased store financials by 8%● Supervise, train, and mentor 7 Direct Reports ensuring high-performance, employee satisfaction, and increased retention through consistent feedback, coaching and performance evaluations.• Captained annual inventory for a $31M store. Results led to a 6% decrease in total store shortage• Achieved green quarterly food safety audit visits by ensuring food leaders executed proper ordering guidelines, maintained overall brand, cleanliness, food safety and storage practices effectively• Directed guest experience leaders on ensuring all guest service team members were offering appropriate options to assist all guest by identifying and resolving guest questions, problems and complaints in a fast, fun and friendly manner• Created various on-site employee engagement activities, to promote team morale and retention, which led to 87% team engagement overall• Oversaw total store operations to drive sales and productivity in a $31M store• Devised an extensive instocks plan that led to efficient product flow, elimination of out of stocks and maintained sales floor brand expectations

Controlled daily operations of logistics processes via merchandise receiving, freight flow, replenishment transition, productivity results, and backroom inventory for a high volume store, grossing $55M in annual sales• Slashed payroll expenses by 20%• Launched a dedicated stockers process that increased productivity, store brand, cut backs in stores and district payroll expenses which led to being ranked #1 out of 67 stores in the group for best efficiency process• Developed business leaders, by using impactful talent management tools such as leadership expectations, leadership status and ongoing leadership training and development materials• Improved team culture throughout the store by implementing several recognition programs, which led to 84% overall team engagement• Established a manual replenishment process throughout the district that led to a 30% increase in store sales, instocks levels and overall brand improvements• Developed and maintained successful relationships with vendors that led to significant improvements with vendor control and receiving routines to ensure receipt, credits, damaged/defective items were processed accurately and in a timely manner to minimize shortage and improve profitability• Rewarded #1 property management team and received green metrics within the district by ensuring property management team members executed asset maintenance, property management projects and local vendor management by assigned due dates• Identified root causes of problems and developed weekly performance action plans with team leaders to ensure operational goals were met, which led to a 10% increase in operational metrics• Implemented a headquarters initiated in store fulfillment center resulting in an additional 2.3 million in revenue and maintaining shipment deadlines during a 300% volume forecast during Q4

Executed day-to-day operations for various departments in a store grossing over $40M yearly• Oversaw performance management processes, which included recognizing, coaching, providing meaningful feedback and writing and delivering performance reviews• Improved communication throughout the department by creating a communication board for team members and hosting monthly departmental meetings• Boosted guest basket size by 5% through teaching, training and developing tools and influencing leaders and team members on educating, engaging and selling to the guest• Conserved daily payroll expenses by proactively leveraging state of the art tools and reports to exceed payroll goals.• Increased guest service scores by 30% through implementation of guest service challenges and store wide competitions• Heightened awareness of maintaining a safe and secure culture throughout the store, which led to a decrease in guest and team member incidents by 10%• Decreased shortage by 24% through the enforcement of shortage action plans• Created closing audit sheets to enhance overall store brand• Enforced daily stockroom audits which led to controlled inventory levels, green merchandise location accuracy and accurate on-hand quantities.

Acquired 12 new physician accounts by engaging and educating new customers on AstraZeneca Pharmaceutical products• Increased market share by 30% through meaningful dialogue• Continued to exceed metric goals by 10% in completes per hour, utilization, quality assurance and acquisition rate

Interacted with sales, product development, and customer service departments to ensure that the collateral and other communications reflect brand of the company accurately. Assisted in the organization of the product placement to ensure customer satisfaction.Assisted in the development of the customer relationship management program which increased customer retention by the proper implementation of the company's rewards program.Motivated sales associates to promote the Save the Children Fund while also playing a leading role in the location's success compared to surrounding stores.

Strategized, planned, and implemented marketing strategies for the hospital newest surgical tools and seasonal campaigns. Generated unique and innovative ways to increase business through all marketing channels. Managed day-to-day office functions while analyzing monthly Web Reports.In efforts to increase promotion and brand awareness, I created press releases, ads, flyers, direct mail pieces, and posters.Involved and gave insight at intricate high-level meetings that determined the direction of the business.Reviewed funding requests and drafted allocation letters to respond to a variety of funding commitments.

Provided detail analyses and suggestions to Broward Health CEO that promoted the company's vision and improvement within various departments.Planned and hosted two high level events in order to increase brand awareness. Developed and implemented safety guides that increased customer retention rate by 20%.Coordinated various integrated and communication and marketing activities.