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Catherine Raml, Pmp Email & Phone Number
Professional Services Program Manager
at
Five9
1 work email found
@att.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Professional Services Program Manager
Location
Littleton, Colorado, United States
Company size
Who is Catherine Raml, Pmp? Overview
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Quick answer
Catherine Raml, Pmp is listed as Professional Services Program Manager at Five9, a with 2950 employees, based in Littleton, Colorado, United States. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Catherine Raml, Pmp.
Catherine Raml, Pmp previously worked as Director, Customer Experience and Quality at Rise Broadband and Director, Customer Experience & Quality at Rise Broadband. Catherine Raml, Pmp holds Bachelor Of Arts (Ba), Organizational Development from Regis University.
Company email context
Email format at Five9
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*@att.com
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AeroLeads found 1 current-domain work email signal for Catherine Raml, Pmp. Compare company email patterns before reaching out.
Profile bio
About Catherine Raml, Pmp
ABOUT MEDynamic leader with outstanding track record of analyzing data, developing targeted business plans, and fostering collaborative partnerships to deliver solutions and resultsNOTABLE SKILLSLeading complex large-scale cross company initiatives for business benefitFinancial acumen, P&L analysis, and modelingBalancing short term deliverables/quick wins with long term strategic goalsExcels with details at the working team level with the unique ability to present a simplified framework to drive decisions at the executive levelCERTIFICATIONSProject Management Professional (PMP)
Listed skills include Telecommunications, Cross Functional Team Leadership, Program Management, Process Improvement, and 25 others.
Current workplace
Catherine Raml, Pmp's current company
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Five9
7 roles
Catherine Raml, Pmp work experience
A career timeline built from the work history available for this profile.
Director, Customer Experience And Quality
Director, Customer Experience & Quality
Principal - Business Strategy
Led Broadband Product Marketing partnership with global customer service call centers driving strategic alignment to optimize customer experience and cost reduction Achieved 170% of Fiber Net Promoter Score improvement target via strategic initiative to concentrate flagship product call volume in best centers with best agents Owned Fiber P&L: Delivered $4.7M in savings vs. budget and provided monthly executive updates driving alignment across results, opportunities, and action plans Generated $60M in expense savings for Fiber product through cost allocation error correction Accelerated $41M in expense savings through key operational initiatives (call shed, agent credits)
Mar 2021 - Oct 2024
Principal Project Program Manager
Led implementation of technology initiatives in global call center channel to include a mobile coaching tool, training simulations, and a speech analytics solution• Improved customer satisfaction 31% in 1 year by setting minimum agent coaching requirements• Reduced silence within customer interactions 16% by identifying outliers and requiring action plans based on root cause behavior• Improved new hire agent confidence in talking to customers 11%, and navigating systems 16% in 1 year by developing and implementing training simulations
Oct 2019 - Mar 2021
Senior Operations Manager
Developed and executed strategic cost savings and efficiency-based initiatives across global call center channel• Reduced operational expenses $105M in 2 years by analyzing data to set aggressive targets, improving systematic controls, and implementing reporting solutions• Reduced Pending Order calls 53% in 6 months by resolving gaps in call identification/routing, and driving customers to self-service options• Facilitated monthly performance reviews with Executive leadership, developing content in partnership with cross-functional stakeholders
Nov 2014 - Oct 2019
Senior Manager, Field Operations
Led cross-functional initiatives in support of company growth and profitability• Launched pre-paid wireless offering in 1000+ National Retail stores• Managed the addition of 25K payment locations in 3 months to support expanding prepaid customer base• Deployed traffic counted solutions in 280 company owned stores to measure door swings and optimize staffing intervals
May 2009 - Nov 2014
2 education records
Catherine Raml, Pmp education
Bachelor Of Arts (Ba), Organizational Development
Regis University
Master Of Arts (M.A.), Academic & Career Advising
Regis University
FAQ
Frequently asked questions about Catherine Raml, Pmp
Quick answers generated from the profile data available on this page.
What company does Catherine Raml, Pmp work for?
Catherine Raml, Pmp works for Five9.
What is Catherine Raml, Pmp's role at Five9?
Catherine Raml, Pmp is listed as Professional Services Program Manager at Five9.
What is Catherine Raml, Pmp's email address?
AeroLeads has found 1 work email signal at @att.com for Catherine Raml, Pmp at Five9.
Where is Catherine Raml, Pmp based?
Catherine Raml, Pmp is based in Littleton, Colorado, United States while working with Five9.
What companies has Catherine Raml, Pmp worked for?
Catherine Raml, Pmp has worked for Five9, Rise Broadband, At&T, and Cricket Wireless.
How can I contact Catherine Raml, Pmp?
You can use AeroLeads to view verified contact signals for Catherine Raml, Pmp at Five9, including work email, phone, and LinkedIn data when available.
What schools did Catherine Raml, Pmp attend?
Catherine Raml, Pmp holds Bachelor Of Arts (Ba), Organizational Development from Regis University.
What skills is Catherine Raml, Pmp known for?
Catherine Raml, Pmp is listed with skills including Telecommunications, Cross Functional Team Leadership, Program Management, Process Improvement, Vendor Management, Management, Business Process Improvement, and Leadership.
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