Catherine Raml, Pmp
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Catherine Raml, Pmp Email & Phone Number

Director, Customer Experience and Quality at Rise Broadband
Location: Littleton, Colorado, United States 6 work roles 2 schools
1 work email found @att.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email c****@att.com
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Current company
Rise Broadband
Role
Director, Customer Experience and Quality
Location
Littleton, Colorado, United States
Company size
410 employees

Who is Catherine Raml, Pmp? Overview

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Quick answer

Catherine Raml, Pmp is listed as Director, Customer Experience and Quality at Rise Broadband, a company with 410 employees, based in Littleton, Colorado, United States. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Catherine Raml, Pmp.

Catherine Raml, Pmp previously worked as Director, Customer Experience & Quality at Rise Broadband and Principal - Business Strategy at At&T. Catherine Raml, Pmp holds Bachelor Of Arts (Ba), Organizational Development from Regis University.

Company email context

Email format at Rise Broadband

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*@att.com
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AeroLeads found 1 current-domain work email signal for Catherine Raml, Pmp. Compare company email patterns before reaching out.

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Profile bio

About Catherine Raml, Pmp

ABOUT MEDynamic leader with outstanding track record of analyzing data, developing targeted business plans, and fostering collaborative partnerships to deliver solutions and resultsNOTABLE SKILLSLeading complex large-scale cross company initiatives for business benefitFinancial acumen, P&L analysis, and modelingBalancing short term deliverables/quick wins with long term strategic goalsExcels with details at the working team level with the unique ability to present a simplified framework to drive decisions at the executive levelCERTIFICATIONSProject Management Professional (PMP)

Listed skills include Telecommunications, Cross Functional Team Leadership, Program Management, Process Improvement, and 25 others.

Current workplace

Catherine Raml, Pmp's current company

Company context helps verify the profile and gives searchers a useful next step.

Rise Broadband
Rise Broadband
Director, Customer Experience and Quality
Denver, CO, US
Website
risebroadband.com
Employees
410
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Company profile
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6 roles

Catherine Raml, Pmp work experience

A career timeline built from the work history available for this profile.

Director, Customer Experience And Quality

Rise Broadband

Denver, CO, US

Director, Customer Experience & Quality

Current
Rise Broadband

Englewood, CO, US

Nov 2024 - Present

Principal - Business Strategy

At&T

Dallas, TX, US

Led Broadband Product Marketing partnership with global customer service call centers driving strategic alignment to optimize customer experience and cost reduction Achieved 170% of Fiber Net Promoter Score improvement target via strategic initiative to concentrate flagship product call volume in best centers with best agents Owned Fiber P&L: Delivered.

Mar 2021 - Oct 2024

Principal Project Program Manager

At&T

Dallas, TX, US

  • Led implementation of technology initiatives in global call center channel to include a mobile coaching tool, training simulations, and a speech analytics solution
  • Improved customer satisfaction 31% in 1 year by setting minimum agent coaching requirements
  • Reduced silence within customer interactions 16% by identifying outliers and requiring action plans based on root cause behavior
  • Improved new hire agent confidence in talking to customers 11%, and navigating systems 16% in 1 year by developing and implementing training simulations
Oct 2019 - Mar 2021

Senior Operations Manager

At&T

Dallas, TX, US

  • Developed and executed strategic cost savings and efficiency-based initiatives across global call center channel
  • Reduced operational expenses $105M in 2 years by analyzing data to set aggressive targets, improving systematic controls, and implementing reporting solutions
  • Reduced Pending Order calls 53% in 6 months by resolving gaps in call identification/routing, and driving customers to self-service options
  • Facilitated monthly performance reviews with Executive leadership, developing content in partnership with cross-functional stakeholders
Nov 2014 - Oct 2019

Senior Manager, Field Operations

Cricket Wireless

Atlanta, Georgia, US

  • Led cross-functional initiatives in support of company growth and profitability
  • Launched pre-paid wireless offering in 1000+ National Retail stores
  • Managed the addition of 25K payment locations in 3 months to support expanding prepaid customer base
  • Deployed traffic counted solutions in 280 company owned stores to measure door swings and optimize staffing intervals
May 2009 - Nov 2014
Team & coworkers

Colleagues at Rise Broadband

Other employees you can reach at risebroadband.com. View company contacts for 410 employees →

LJ Laura Jancovic Laura Jancovic Colleague at Rise Broadband Englewood, Colorado, United States, United States View → TP Thomas Pipes Thomas Pipes Colleague at Rise Broadband Loveland, Colorado, United States, United States View → DB Daniel Bridge Daniel Bridge Colleague at Rise Broadband Fort Collins, Colorado, United States, United States View → GR Gary Reiher Gary Reiher Colleague at Rise Broadband Richmond, Illinois, United States, United States View → SA Steve Alford Steve Alford Colleague at Rise Broadband Grand Junction, Colorado, United States, United States View → BS Brenda Schulein Brenda Schulein Colleague at Rise Broadband Fort Collins, Colorado, United States, United States View → CF Christopher Frank Christopher Frank Colleague at Rise Broadband Loveland, Colorado, United States, United States View → BP Brian Pentecost Brian Pentecost Colleague at Rise Broadband Greater Houston, United States View → KC Kyle Chesnick Kyle Chesnick Colleague at Rise Broadband Pierce, Colorado, United States, United States View → MB Manda Brandt-Janich Manda Brandt-Janich Colleague at Rise Broadband Fort Collins, Colorado, United States, United States View →
2 education records

Catherine Raml, Pmp education

Bachelor Of Arts (Ba), Organizational Development

Regis University

Master Of Arts (M.A.), Academic & Career Advising

Regis University
FAQ

Frequently asked questions about Catherine Raml, Pmp

Quick answers generated from the profile data available on this page.

What company does Catherine Raml, Pmp work for?

Catherine Raml, Pmp works for Rise Broadband.

What is Catherine Raml, Pmp's role at Rise Broadband?

Catherine Raml, Pmp is listed as Director, Customer Experience and Quality at Rise Broadband.

What is Catherine Raml, Pmp's email address?

AeroLeads has found 1 work email signal at @att.com for Catherine Raml, Pmp at Rise Broadband.

Where is Catherine Raml, Pmp based?

Catherine Raml, Pmp is based in Littleton, Colorado, United States while working with Rise Broadband.

What companies has Catherine Raml, Pmp worked for?

Catherine Raml, Pmp has worked for Rise Broadband, At&T, and Cricket Wireless.

Who are Catherine Raml, Pmp's colleagues at Rise Broadband?

Catherine Raml, Pmp's colleagues at Rise Broadband include Laura Jancovic, Thomas Pipes, Daniel Bridge, Gary Reiher, and Steve Alford.

How can I contact Catherine Raml, Pmp?

You can use AeroLeads to view verified contact signals for Catherine Raml, Pmp at Rise Broadband, including work email, phone, and LinkedIn data when available.

What schools did Catherine Raml, Pmp attend?

Catherine Raml, Pmp holds Bachelor Of Arts (Ba), Organizational Development from Regis University.

What skills is Catherine Raml, Pmp known for?

Catherine Raml, Pmp is listed with skills including Telecommunications, Cross Functional Team Leadership, Program Management, Process Improvement, Vendor Management, Management, Business Process Improvement, and Leadership.

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