Catherine Reader Email & Phone Number

United Kingdom

I work on our money and debt product team. I have led the team to focus on ensuring we at Citizens Advice can advise anyone who seeks help for managing debt. I am constantly advocating for us to look at end to end user and client journeys. I am creating conditions for us to collaborate with a range of in house product and platform teams to meet the.

I worked on Citizens Advice's content platform. It is a platform that empowers millions of clients to find out how they can access help from Citizens Advice, as well as providing a key way for teams, like advocacy and fundraising, to promote our organisation to users I led a team to help move off of our legacy platform and set up conditions for continuous.

I worked on 111 online leading a multidisciplinary product development team and a data team. My role saw me manage stakeholder relations, set out objectives, evaluate how our product sits within a service and focus on user and operational needs as well as internal and external goals and guidelines. I implemented Scrum and Agile ways of working by iterating.

I spent the first 6 months of my graduate scheme on the Interim Cervical Screening Project as a delivery manager, where we were replacing a legacy system as a large scaled Agile team. During my time there I regularly produced reports, used Jira and Confluence to monitor progress and took on a Scrum Master role I have worked on the NHS.UK website, both on a.

I worked with Scope to create a campaign raising awareness of mental illnesses as disabilities. I have created my own website, researched the stigma surrounding this topic and have had training in social media, audience targeting and story telling. I spoke in Parliament on this matter

Leeds, United Kingdom

I prepared accommodation for new guests and students and undertook admin and reception roles at the accommodation's reception.

Leeds, United Kingdom

I spent four weeks at Roundhay Secondary School where I observed lessons, worked in small groups and one to one with students and delivered part of a mathematics lesson.

Colchester, United Kingdom

I worked primarily in customer service roles, presenting food, cleaning and taking orders and money.