Catherine Rees Email & Phone Number

Murrumba Downs, Qld, Au

Murrumba Downs, Qld, Au

Eagle Farm, Queensland, Australia

Key AchievementsAchieved target of creating data records of 3000 new clients ahead of promised delivery date, ensuring accuracy and confidentiality of sensitive information, and establishing a strong partnership with stakeholders.• Inbound/outbound calls, managing multiple email folders ensuring prompt action• First point of contact with new and existing clients providing assistance, support and information• Raising Purchase and Sales Orders for logistics dispatch of products to clients• High volume of data entry capturing new and existing client information• Sourcing information from various Government agencies to update client records• Run data reports using Excel and in-house programs and action discrepancies

Australia

• Created Excel reports to track bookings, travel data, appointments and schedule changes• Demonstrated organisation skills, followed data confidentiality rules, collaborated with community groups and explored problem-solving strategies with clients• Carried out risk assessments and attended to client's needs, monitoring their physical and psychological condition, and reporting concerns promptly

Mulgrave, Victoria, Australia

Key AchievementsSuccessfully coordinated the relocation of an office of 150 staff to new city premises including equipment/resources, liaising with department managers to ensure a seamless transition and the decommissioning and make-good of old premises for landlord handover.• Reception management, assisting visitors, clients and contractors• Administration support to senior management – expense reconciliation using Concur, scheduling meetings and document preparation• Office supply inventory, purchase/leasing of equipment and arranging repairs • Coordinate and cater office events and boardroom meetings ensuring seamless operation of video equipment• Onboarding of new employees including user account creation, building pass activations, ordering IT equipment and conducting site safety inductions

Melbourne, Australia

Upon relocating from Brisbane to Melbourne, I undertook a 12 month maternity leave contract position as part of the Centre Management Team of a large retail shopping centre - Dandenong Plaza. This role provided an opportunity to work closely with both tenant owners/managers as well as the landlord of the Plaza ensuring the centre was operational, marketed well and financially healthy.

Brisbane, Australia

Key AchievementsRecipient of two “Dish-Up Awards” in 2015 and 2017 for performance excellence. Nominated and voted for by peers, this award was won for consistently achieving 100% collection of retailer turnover figures across 6 properties and 171 retailers.• Reception management, first point of contact for all enquiries, complaints and requests• Assistant to the Operations Manager – first response for operational issues, using initiative to arrange necessary repairs, allocating work orders and coordinating site visits by contractors• Raising of Purchase Orders and reconciliation to invoices• Data entry, lease administration of retail tenants, reporting and following up on arrears, public liability collection and database record maintenance• Assisting the Marketing Manager with the activation of Centre Campaigns and website updates

Key AchievementsSuccessfully transitioned and trained staff on a nation-wide upgrade to a sophisticated database reporting system for the South East Queensland office. This success was the result of many hours of preparation prior to the product becoming live, liaising with both the IT department and testing team to ensure a smooth integration.• Scheduling appointments for valuers to attend clients homes/businesses• Search Survey Plans, Local Government Plans and Title Searches• Data entry of property valuation reports and submission to financial institutions within strict timeframes• MYOB – invoicing, accounts receivable and running customized reports• Payroll – drawing reports from MYOB and utilizing Excel to calculate monthly commissions payable• Creating procedure manuals for staff operating systems

Adelaide, Australia

In this role I was responsible for managing the reception area of the Marina which covered a wide range of responsibilities. These included marina berth management, holiday rental bookings and administration, chandler sales and stock control and support of the Marina Real Estate office.

Strathpine, Queensland

This role included managing the reception area of the Centre Management Office and provideadministrative support to the centre management team. Being first point of contact for all customer/business queries – screening, directing calls and multi-phone line management on a busy switchboard.