Catherine Reid Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

Richmond, Virginia Area

Richmond, Virginia Area

Analyze business and system processes and identify opportunities for improvement and increased efficiencyPrepare business requirements, use cases, logical data model, cost/benefit analysis, and process flow diagramsValidate business rules, process improvements, and user interface designs with clients to ensure system changes work properly and existing processes remain unchangedReview system and business requirements and technical specification for adherence to standardsDevelop functional design specifications, including manual processes and business information requirementsServe as a liaison between internal and external customers to ensure that the business vision and goal is met in the delivered software applicationServe as Project Manager for small projects and drive the process to ensure timely delivery of requirements and/or projects

Richmond, Virginia Area

Serve as the primary liaison between the business departments and the vendor application development management for multiple business applicationsCoordinate the implementation of critical Production changes and Release Management updates in both test and production environments while adhering to company and industry best practices, policies, and proceduresDefine and manage scope, schedule, priorities and risk throughout multiple projectsResponsible for information tracking for all issues reported in the applications and provide problem management to ensure efficient and timely resolution of major service issuesPrepare materials and facilitate weekly defect meetings and coordinate the flow of data requests between business usersProvide technical support for application production cycle jobs and troubleshoot issues to ensure no interruption or outages of applications that would impact business operations

Responsible for quoting business, processing new business, obtaining sales leads and promoting all Farm Bureau products. Responsible for insurance business consultations and managing client expectations.Managed and supervised all accounting and budgeting functions for the County Farm Bureau and the Insurance Company and ensure that county and insurance financials are maintained in separate accounts to adhere to insurance state law. Served as a team member with agents for promoting and providing solutions for customers interested in our home, auto, life and annuity insurance products.Promote and prospect potential clients for Anthem health insurance products and provide quality customer service to existing customers.Responsible for maintaining accurate membership database information including supervising the annual membership renewal process and managing several systems to ensure compliance with Farm Bureau procedures and policies.

Charlottesville, Virginia Area

Responsible for the coordination and delegation of all specifics related to group events that include, but are not limited to set-up details, menu selections, audio visual requirements, hot button issues and offsite events.Supervised banquet staff and coordinated on-site events to ensure accurate and timely execution of event arrangements.Provided direct customer service for every event including consulting with the client prior to the event and served as the on-site contact throughout functions to ensure a successful event.Served as the primary liaison between the client and each department in the hotel to ensure each department was aware of their responsibilities during the on-site event.Worked with Accounting Department to ensure billing and receiving charges and invoices were accurate and provided follow up with clients to confirm invoices were paid in a timely manner.Prepared and distributed Banquet Event Orders for each group that included all details for every event including food and beverage, set up and audio visual equipment requirements.Participated in site visits, planning meetings, and prepare event estimates for upcoming groups and potential group business.Responsible for forecasting group food and beverage revenues for all group business.

Washington D.C. Metro Area

Coordinated the planning and preparation of the 1,110 person National Legislative Summit including organization of sessions, business meetings, presenters, and all components of the 3-day summit program.Managed the elections of the association; including preparation and execution of the twice-annual Nominating Committees meetings, organized and distributed candidate information, and worked with the Elections Services Voting Company.Team leader for the twice-annual association business meetings that includes coordinating the staff and volunteers and preparation of meeting content.Content manager for the Advisor, the business newsletter of the association, which includes election results, election information, decisions on association policy approved by the ACCT Board and general Association business information.Directed the efforts of the Regional & State Chairs Network, which is responsible for promoting and encouraging member participation in association member programs and elections.Responsible for managing and coordinating the Association’s national and regional awards program, including committee appointments, processing nominations, distributing nominations to committee members, processing final tally results, and drafting the content for the Awards Gala brochure.Assisted the Director of Public Policy in lobbying Congress and general day-to-day advocacy duties such as website updates, issue alerts, and other items as needed.

Bachelor Of Arts, Political Science

Education record