Catherine Rendon Email & Phone Number

United States

Working for JLL at Google Bay Area

San Leandro, California, United States

In addition to Director of Product Development and Design Services role, provide essential executive leadership, driving Friant’s international team growth and ensuring exceptional customer satisfaction. With a focus on design, customer experience, and operational efficiency, collaborate with various teamsto implement effective workflows, deliver comprehensive training, and optimize product developmentprocesses. Leverage strong leadership abilities to navigate cross-team complexities adeptly, and strive for continuous improvement in customer experience and operational effectiveness.

Oakland

Drive the development, enhancement and expansion of product offering from initial design concept through implementation and quality control strategies. Strong focus on all aspects of New Product Development including product evaluation for quality, application, part number creation, pricing and BOM data for catalog development. Manage UL and other Greenguard type testing as well as the application to LEED program. Utilizing Project Management skills, plan product launch schedule and lead several internal teams, utilizing the extensive expertise of each to accomplish key milestones on time. Host internal product launch presentations to Company. Develop and host comprehensive product training program. Sharing product knowledge with our Customer Service, Design and Sales Teams ensures the best customer experience.As Project Owner drives catalog development in all Design platforms including CET Extensions, 2020 and others.

Oakland, California

Develop comprehensive standard operating procedures (SOPs) to support Friant's new Design support initiative. Successfully execute project request protocols, management of communication standards with Customers. Design, implement and measure the success of efficient workflows that result in accurate and timely completion of on average 400+ projects per month with a 48-72 hour turn around.Leverage Zoho CRM to support collaboration efforts with sales and marketing teams to ensure profitability of design projects. Serve as one of Friant's product experts and knowledge resource for internal and external teams. Create training program, conducting live design and specification training sessions, either in person or online.Project Lead for NeoCon and other high profile Showrooms, from initial design concept and finish selection to final product installation.

Milpitas, California

Account Management of Major Accounts, 3+ million per year. Specializing in US Communities and other established contracts, however successfully won and grew many off Contract Accounts as well.

Alameda, California

Team Leader of UC Contract for Northern California, a 9+ million per year contract. Of those accounts personally managed UC Berkeley as well as other off Contract Accounts, growing sales to 3+ million per year.