Catherine Richards

Catherine Richards Email and Phone Number

Head of Customer Contact Centre at PHS @ phs Group
Catherine Richards's Location
Greater Swansea Area, United Kingdom, United Kingdom
Catherine Richards's Contact Details

Catherine Richards work email

Catherine Richards personal email

n/a
About Catherine Richards

An Inspirational Leader with a proven track record of success developed in a fast moving customer focused environment. Highly experienced with 19 years operational time spent in contact centres. Leading 800+ personnel, supporting both in-house and out-source models. Results driven, delivering KPIs by inspiring a culture that increases people performance, enhancing the customer journey whilst delivering against regulatory standards. Committed to creating an environment that delivers stability with agility.

Catherine Richards's Current Company Details
phs Group

Phs Group

View
Head of Customer Contact Centre at PHS
Catherine Richards Work Experience Details
  • Phs Group
    Head Of Contact Centre At Phs
    Phs Group Mar 2019 - Present
    Caerphilly, Gb
    View
  • Virgin Media
    Customer Operations Manager
    Virgin Media Feb 2012 - Feb 2019
    Reading, Berkshire , Gb
    Responsible for the day to day customer care activity within the Centre leading multiple teams to achieving quantitative and qualitative performance targets. Providing leadership and strategic direction for operational improvements and communicating a strong vision. Developing a best practice coaching culture through strong leadership skills. Managing stakeholder relationships through collaborative working; building and influencing relationships across the business to achieve function and business goals.
    View
  • Ibm
    People Relationship Manager
    Ibm 2008 - 2012
    Armonk, New York, Ny, Us
    Managing the relationship between Virgin Media and IBM. Working with our resource partners, Manpower and Adecco to deliver headcount and recruitment strategy, performance targets and engagement. Ensuring the delivery of Client SLAs, quality and profitability. Anticipating trends and developments to recommend innovative and creative solutions to customer management and Client requests.
    View
  • Ntl Inc.
    Customer Operations Manager
    Ntl Inc. 2000 - 2008
    View

Catherine Richards Education Details

  • Olchfa Comprehensive School
    Olchfa Comprehensive School

Frequently Asked Questions about Catherine Richards

What company does Catherine Richards work for?

Catherine Richards works for Phs Group

What is Catherine Richards's role at the current company?

Catherine Richards's current role is Head of Customer Contact Centre at PHS.

What is Catherine Richards's email address?

Catherine Richards's email address is ca****@****s.co.uk

What schools did Catherine Richards attend?

Catherine Richards attended Olchfa Comprehensive School.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.