• Created an annually evolving communication strategy for a knowledge management team, leveraging relationships, exploring new communication outlets and creating deliverables for events on tight timelines• Collaborated with UX designers on new content layouts and platform functions to help ensure a positive user experience in keeping with brand and business objectives • Developed and implemented a comprehensive communication strategy for a SharePoint on Prem to Optimizely Content Management platform roll out to over 20K users including post migration support • Designed technical workflow for the integration of a new content submission outlet ahead of schedule• Stood up a content governance team, determined yearly goals and deliverables aligned to mission statement supporting best knowledge management practices.• Used Heap and Adobe Analytics to make data driven decisions on the life cycle of our knowledge assets.• Built successful business partnerships across multiple departments as a consulting interim content strategist, creating and updating content for team training and providing change management assistance.• Community Manager for 2 Slack channels to foster team engagement and promote new KM resources. Public channel has over 900 active members; highlighted resources show 15% traffic increase.• Developed and hosted training sessions for multiple audiences on how best to utilize platform features and craft effective key word queries. Usage and sentiment scores show improvements after each session.• Partnered with taxonomist to create and implement metadata strategies to improve search results through standing up a taxonomy governance team and developing a new tag intake process.• As a metadata indexer, tagged or retagged over 2500 articles to improve search performance as well as assisting with a model refresh

• Community Manager for multiple groups and platforms to raise awareness of pertinent content in our KM platform boosting user traffic by 10% annually • Designed both digital and non-digital signage, one-pagers and planned events promoting knowledge management initiatives and platform enhancements to boost awareness and engagement• Partnered with content curators and subject matter experts to rapidly create content for training, new departmental procedures, and large-scale efforts such as updating insurance information relevant to the frequently changing information on Coronavirus • Reviewed and addressed content feedback to decrease inconsistencies in information and promote confidence in our platform• Participated in knowledge capture initiatives to prevent institutional knowledge loss

• Led operations team of 12 contractors within a larger department with a daily workload of over 2,000 insurance applications• Monitored the overall workflow of a department of over 100 employees, made decisions to pull in more resources to ensure the daily Service Level Agreement was met• Handled escalations from field members and provided resolutions with excellent customer service• Updated or created technical documentation on business processes and procedure to decrease time to proficiency for new hires• Implemented process improvements to increase workflow efficiency and decrease waste

Applied six sigma standard work to two process flows and provide efficient customer service to shared business areas. Daily responsibilities included:• Maintaining standard work across processes, training, and Gemba walks• Researching unidentifiable documents and communicating with business specialists• Training and providing feedback, holding team meetings• Creating the daily schedule, organizing team members, shifting work with priorities • Checking electronic records and performing research in two digital archivesIn conjunction with these responsibilities, I assisted with current department projects and learn newly assigned business processes. Noted Skills: Editing, Proofreading, Writing, Microsoft Office Suite, Training, Troubleshooting, Document Analysis, Research, Document Creation, Written and Oral Communication, Data Entry, Records Management

As a Document Analyst, I prepare, scan and index paperwork for disability benefits claimants. Researching and routing unidentified mail is a daily task as well as acting as a resource for my department. I am responsible for training and managing the workflow of multiple people on a daily basis while processing my own assigned work. I maintain communication with area specialists to ensure proper document handling and report system errors when needed.

As an intern, I was responsible for cataloging and shelving updated copies of multiple state statutes and removing outdated volumes to the storage area. I maintained the periodicals section and rendered minor assistance with Westlaw research. With the assistance of a law librarian, I reorganized the entire Real Estate and Estate Planning Library. During my internship, I was also asked to assist the NM Litigation team with photocopying sensitive case documentation.Skills acquired:• Cataloging work according to LOC standards• Organizing a specialized library collection• Maintaining archived volumes for storage

While at Steenbock Library, I worked in circulation and the administrative branch of the library. I assisted with Inter-library loan materials, reshelving books, providing excellent customer service, performing inventory and updating the library catalog. I also received research / reference training training which enabled me to assist patrons with questions and find their desired materials.As a subset of my work at the circulation desk, I assisted several librarians with organizing large shipments of books to send to Google to be uploaded to their database. As a result of relocating large quantities of books, I helped reorganize the library's lower archives.Acquired skills:• Familiarity with MadCat and Voyager• Maintaining the Inter-Library loan program• Re-shelving and cataloging new materials to the library collection• Shipping multiple volumes to Google for scanning and maintaining e-records• Gathering course materials and organizing the student resource section

I worked directly the owner of Bleak House, Ben LeRoy, assisting with manuscript submissions, press packets for book stores and local magazines, offering critical reviews of current published works and standardizing the current rejection letter. When time permitted, I often helped ready the work space for incoming shipments of newly published novels, and organizing the mailing lists.