• Designed and implemented a small office network, including the deployment and configuration of pfSense firewall, router, switches, and VLANs.•Developed comprehensive network documentation detailing hardware and cabling layouts, ensuring clarity and ease of maintenance.•Researched and deployed USB boot disks to assist in ownership transfer of refurbished dell equipment.

• Managed DOT compliance by accurately recording and maintaining driver logs, ensuring adherence to regulations and standards. • Supervised the tracking and recording of driver hours, mileage, and routes, maintaining up-to-date and accurate records for auditing purposes. • Collaborated with drivers to resolve any discrepancies or issues related to DOT log entries, ensuring compliance with federal regulations, and promoting safety standards within the organization.

• Provided technical support to customers, troubleshooting hardware and software issues, and guiding them through solutions via various communication channels. • Documented customer interactions and resolutions in a comprehensive manner, ensuring accurate tracking of support tickets and maintaining customer records. • Collaborated with technical teams to escalate complex issues and follow up on resolutions, ensuring timely and effective problem resolution for customers.

• Managed bookkeeping and administrative tasks using QuickBooks and Excel. • Efficiently managed accounts payable, receivable, and financial reporting. • Demonstrated effective communication skills, prioritization abilities, and commitment to confidentiality and ethical standards.

• Planned routes for efficient delivery, conducted pre-trip and post-trip inspections, and ensured proper loading and securing of cargo. • Safely operated trucks to transport goods, adhering to DOT regulations and safety procedures. • Communicated with dispatchers and team members, maintained vehicle cleanliness, and reported any incidents promptly.

• Planned routes for efficient delivery, maintaining a 100% on-time delivery rating. • Ensured proper loading and securing to comply with hazardous materials transportation regulations. • Delivered goods to penitentiaries and across borders, communicating with dispatchers and team members, and promptly reporting any incidents.