Perform opening and closing procedures for the office on a daily basis. Maintain the appointment schedule for patients. Verify documents and procedures for over 25 insurance companies. Prepare all eyeware orders and adjustments for the office and patients. Meticulously track monetary transactions between patients, office, and insurance. Manage inventory records to ensure office and patient orders arrive on schedule. Liaison between the doctor and representatives for each lab that was used.

Actively listened to customers to ensure orders were accurate to prevent mistakes forthe customers and the businessServed food and drink to 50-100 customers daily in a national chain restaurantMemorized over 50 menu items and rotating specials in order to give customerscustomized recommendationsSuccessfully resolved conflicts resulting in customer satisfactionGreeted new and returning customers and developed relationships resulting in customerloyalty. Maintained up-to-date cleanliness and social distancing policies regarding COVID-19 toensure employee and customer safety.

Mastered POS systems to handle a variety of payments to ensure $0 cash discrepancyProvided exceptional customer service to ensure positive customer experienceAbility to maintain accuracy and efficiency in a fast paced environment.Meticulously performed a variety of tasks simultaneously to ensure accuracy while stillprioritizing efficiency

Responsible for managing 8-12 staff members at any given time to ensure customer andbusiness standards were metEnsured all safety and food handling procedures were followed to protect staff andcustomers.Accurately handled cash drawer maintenance to guarantee proper cash flowCommunicated throughout each shift with staff to establish proper efficiency, quality ofservice, and labor goals.