Catherine Sanchez Email & Phone Number

Hamilton, Ontario, Canada

• Greeted customers with enthusiasm and helpful attitude
• Handled 50+ phone calls including signing up new customers, retrieving customer information andproviding excellent customer solutions.
• Effectively created customer profile and evaluated banking information for loan requests
• Processed payments with accuracy.
• Prepared daily paperwork for audit and records keeping
• Handled cash effectively and with care

• Responsible in taking inbound and outbound calls primarily geared towards the fulfillment of clients’ needs
• Involved in the preparation of customer accounts, invoices, credit notes and cheques using QuickBooksalong with recording payments received to ensure that customer's accounts are up to date
• Processed multiple shipments both parcels and LTL freight using various couriers and keeping anorganized file such as receipts, bills of lading, reports, and manifests.
• Ensure that the company website is up to date by editing product photos and creating catalogs foradvertisement purposes and ensuring that customer queries are attended to at all times.
• Spearheaded a successful Amazon online store for the company
• Manages Amazonn store inventory and campaigns to promote sales