Summer Internship role

Managed entire shop and customer experience independently throughout the entirely of long shifts. Consistently Established rapport with customers and resolved customer conflicts and questions while multi-task effectively in a high-pressure environment. Continually improved the visual aesthetics and function of the retail floor while maintaining knowledge of both kitchen and retail products. Self-taught latte artistry to improve the appeal of the shop. Answered phone calls. Prepared and served food and beverages in a safe and efficient manner.