Catherine Sills Email & Phone Number

Provide leadership and strategic vision for the knowledge management program area responsible for operating experience, metrics, information sharing, data management, communications, member services and information technology.

Oversee the Knowledge Management program area responsible for operating experience, metrics, information sharing, data management, communications, member services and information technology.

• Develop databases and other technology solutions to record key operating experience data and facilitate data analysis for common themes and trends.
• Lead process-mapping for key activities in each program area.
• Develop technology solutions to automate metrics related to various member performance parameters.

Responsible for providing leadership, organization and coordination to support the Project Management Office. Ensure all projects administered by the PMO adhere to the best practices and standard approaches for project management. Manage change and promote the continuous improvement of project management related processes.

Manage delivery of technology solutions from concept to implementation for the Reliability Performance department. Implementation of solutions are consistent with defined business process needs and the IT strategy.

Integral part of writing specifications, defining expectations, guiding development and acceptance testing of the SERC Portal and public website. Designated as the Subject Matter Expert for all compliance aspects. Proposed innovative approaches and suggested improvements to existing processes. The SERC Portal was the primary mechanism for entities to.

Represented TVA on the North American Electric Reliability Council (NERC) Data Exchange Working Group. The NERC DEWG is responsible for supporting the data needs of Reliability Coordinators and other entities and for developing methodologies to facilitate the exchange of real-time, modeling, and other operational data to help assure reliable electric power.