Catherine Silver, Lgpc Email & Phone Number

United States

As a Marketing and Recruitment Specialist, I spearheaded the restructuring efforts for Non-Greek organizations across various college campuses, ensuring a dynamic and cohesive presence. My role extended to devising and implementing impactful social media campaigns across multiple platforms, significantly elevating brand recognition and driving increased website traffic. I took pride in sustaining and enhancing the organization's social media accounts through the creation of compelling content, vigilant analytics monitoring, and the application of best practices. Collaboration was at the forefront of my strategy, as I fostered cross-functional partnerships to develop and execute integrated marketing initiatives centered on social media, aligning closely with organizational goals. This experience underscored my commitment to strategic marketing and recruitment within the college landscape.

As a Marketing and Communications Manager, I spearheaded end-to-end B2C marketing campaigns, showcasing excellent copywriting and project management skills. Juggling multiple projects seamlessly, I collaborated with stakeholders and utilized ASANA for efficient project management. From crafting diverse marketing copy to managing paid digital advertising campaigns, I ensured brand compliance and provided insightful analytics reports for improved ROI. This role honed my expertise in dynamic marketing and communications, emphasizing a results-driven and brand-centric approach.

In my capacity as a School Therapist, I offered direct support to individual students, small groups, and classrooms through group and individual therapy. I meticulously documented all interventions in the EasyIEP special education database, developing goals and progress notes for my caseload. I conducted assessments, referrals, and crisis interventions, fostering responsive counseling for academic, social, and personal concerns. Beyond student care, I monitored attendance, implemented interventions, and actively engaged in family outreach programs and community partnerships. As a member of various school-based teams, I liaised with social service agencies and collaborated seamlessly with educators and leadership. My communication extended to advertising course offerings, supporting the scheduling process, and maintaining effective parent engagement via various mediums. This multifaceted role showcased my commitment to comprehensive and tailored support within the school setting.

Remote

In my role as a School-Based Therapist, I engaged in the comprehensive care of a diverse clientele by conducting thorough intakes, evaluations, and crafting personalized treatment plans. I delivered exceptional counseling services to clients and families, utilizing a variety of therapeutic theories and techniques, especially through Telehealth platforms. Meticulous record-keeping was a cornerstone of my practice, where I maintained accurate case records and ensured prompt documentation. Throughout, I held an unwavering commitment to upholding legal and ethical standards, ensuring full compliance with all relevant guidelines. This experience enhanced my understanding of the importance of tailored therapeutic approaches and the adherence to ethical standards in providing effective school-based mental health support.

New Orleans, Louisiana, United States

During my tenure as a Mental Health Counseling Intern, I had the privilege of delivering counseling services to diverse clients and groups, utilizing face-to-face consultations, phone sessions, and telehealth platforms. My commitment to thorough record-keeping was evident as I meticulously maintained accurate case records. Beyond individual counseling, I orchestrated the development and execution of engaging process groups and educational programs, ensuring a holistic approach to mental health support. I directly provided psychoeducation to classes and delivered impactful presentations at campus-held programs, emphasizing the importance of mental health awareness. My practice adhered strictly to legal and ethical guidelines, and I leveraged a diverse range of therapeutic theories and techniques to effectively address the needs of a wide range of populations. This experience deepened my understanding of mental health counseling, highlighting the importance of adaptability and empathy in providing comprehensive care.

As a Digital Marketing Specialist, I took the lead in developing and executing dynamic strategies to boost engagement and drive revenue growth. Through meticulous data analysis, I consistently optimized performance and identified areas for improvement, resulting in a substantial increase in ROI. Steering the management of social media platforms, email campaigns, and website content, I played a pivotal role in enhancing brand visibility. My approach involved implementing and executing successful digital marketing strategies, aligning them closely with organizational goals to foster both engagement and revenue growth. This experience highlighted my expertise in navigating the ever-evolving landscape of digital marketing, emphasizing results-driven strategies and heightened brand presence.

Baton Rouge, Louisiana, United States

In my role as a Mental Health Counseling Intern, I honed my expertise in conducting comprehensive intakes, evaluations, and treatment planning, ensuring a personalized and effective approach to client care. Documenting accurate and detailed client information was a key aspect of my responsibilities, reflecting my commitment to maintaining thorough records. I seamlessly administered discharge planning and facilitated referrals, demonstrating proficiency in the seamless transition of client care. Whether providing professional counseling services in face-to-face or telephonic settings, I catered to diverse clients and groups, actively observing and co-facilitating various therapeutic groups, including anger management, visitation, CPRT, and DV groups. Additionally, I efficiently managed the medical billing process, emphasizing accuracy and efficiency, while strictly adhering to confidentiality guidelines and protecting Personally Identifiable Information (PII). This experience deepened my understanding of mental health counseling, reinforcing the importance of individualized care and meticulous record-keeping in the field.

Orlando, Florida, United States - Remote

I was promoted from Ambassador - Processing Support to Technical Experience Coordinator(TEC) overseeing/managing a team of 25 call center agents. In my role as a TEC, I collaborated closely with the Customer Experience Manager, Head of Operation, and AX Support to address disciplinary actions as needed. Proactively managing attendance and staff tracking, I followed up on non-compliance instances through email and phone calls to ensure operational efficiency. I played a pivotal role in providing comprehensive training and coaching on proper COVID-19 call procedures, processes, and documentation, emphasizing the importance of adherence to protocols. Actively monitoring ambassador performance, addressing support needs, and suggesting improvements, I contributed to enhanced quality results. Additionally, I compiled, distributed, and analyzed daily, weekly, and monthly call center performance reports, aligning staffing levels with workload patterns to contribute to long-term staffing plans. Successfully handling multiple tasks, I consistently met and exceeded ongoing service level and occupancy objectives, showcasing my dedication to optimizing technical support operations.

Orlando, Florida, United States - Remote

In my role as an Ambassador - Processing Support, I delved into the detailed analysis of client accounts, ensuring a comprehensive understanding of their specific requirements. Using appropriate methodologies and tools, I consistently delivered precise and reliable information. Meticulously maintaining records of client interactions and processing accounts, I played a crucial role in organizing documents to facilitate the distribution of COVID-19 grants to businesses. Adhering to established communication procedures and guidelines, I ensured a seamless flow of information. Leveraging advanced computer technology, I efficiently managed a high volume of incoming calls, showcasing my commitment to providing exceptional support in a dynamic and fast-paced environment.

New Orleans, Louisiana, United States

In my role as the Director of Volunteer Recruitment & Engagement, I spearheaded impactful initiatives to enhance community involvement and partnership strength. Designing and executing the volunteer engagement strategy for the 2019 Program Year, I achieved a remarkable 30% increase in recruitment and fostered stronger connections with community stakeholders. Collaborating with school districts and the mayor’s office, I identified community needs and crafted targeted volunteer opportunities, reinforcing our commitment to meaningful engagement. Working closely with the resource development team, I implemented specific strategies through in-person events and social media to advance corporate partnerships. My focus on continuous improvement ensured that logistics for corporate and individual volunteer opportunities were regularly enhanced and successfully implemented. Through a comprehensive marketing strategy, I expanded partnerships and increased engagement across all donor and non-donor segments, solidifying our position as a community-focused organization.

New Orleans, Louisiana, United States

As a Music Therapy Intern, I had the rewarding experience of leading and facilitating three diverse music therapy groups for children, spanning various age ranges. My focus was on fostering self-expression, impulse control, coping skills, and alleviating stress and anxiety through innovative strategies tailored to each group's unique needs. Utilizing music therapy techniques, I engaged children effectively, promoting self-expression, and facilitating the development of essential coping mechanisms. Collaborating seamlessly with multidisciplinary teams, I assessed the individual needs of children and customized music therapy interventions accordingly. Monitoring and evaluating progress, I adjusted interventions as necessary to optimize therapeutic outcomes, ensuring that each session contributed to the children's growth and well-being. Rigorously maintaining accurate documentation in compliance with professional standards and regulations, I ensured a holistic and impactful approach to music therapy for children.

New Orleans, Louisiana, United States

During my time as a Music Therapy Intern, I took the lead in conducting individual counseling sessions, employing the Guided Imagery and Music (GIM) technique to effectively address clients' stress and anxiety. With a personalized approach, I orchestrated one-on-one sessions that not only significantly reduced stress levels but also alleviated anxiety, promoting impulse control and enhancing self-expression. Utilizing GIM methodology, these targeted sessions proved instrumental in proactively mitigating clients' stress and anxiety, resulting in improved impulse control and heightened self-expression. It was immensely rewarding to facilitate these one-on-one interactions, leveraging the power of music therapy to create a supportive space for personal growth and emotional well-being.

New Orleans, Louisiana, United States

During my tenure as a Music Therapy Intern, I had the privilege of orchestrating transformative musical-centered experiences for a diverse group of clients diagnosed with HIV/AIDS. In my role, I developed and implemented innovative songwriting exercises, relaxation scripts, drum circles, and lyric substitution activities, tailoring each session to enhance therapeutic outcomes. Demonstrating exceptional leadership skills, I effectively guided and engaged clients throughout these musical journeys, fostering personal growth and emotional healing. The focus was always on addressing the unique needs and challenges of individuals living with HIV/AIDS, creating a supportive and inclusive environment that promoted empathy, inclusivity, and empowerment within the group setting. This experience affirmed the profound impact of music therapy in contributing to the well-being of those facing health challenges.

Rockville, Maryland, United States

During my time as a Music Therapy Intern, I had the privilege of actively engaging with well elderly patients in weekly music therapy sessions. Whether leading groups or providing one-on-one assistance, my focus was on creating a positive and therapeutic environment. Collaborating closely with the lead music therapist, I skillfully accompanied sessions on piano, drums, and vocals, enhancing the overall musical experience. From guiding lively song discussions to orchestrating meaningful musical activities, my goal was to promote reality orientation among participants, fostering a sense of connection and well-being through the healing power of music.

As the Social Media Director, I immersed myself in advocating for higher education by coordinating events and arranging college tours for middle and high school-aged children. My passion for effective communication led me to develop and execute impactful content marketing strategies, leveraging the power of social media to drive traffic, engagement, and conversions. From crafting high-quality content for social media to curating compelling emails and blog posts, I aimed to create a cohesive narrative that resonated with our audience. This role allowed me to blend advocacy, education, and strategic digital storytelling, emphasizing the importance of higher learning through innovative and engaging social media initiatives.

Baltimore, Maryland, United States

In my role as an Office Administrator, I played a pivotal role in the smooth functioning of personnel activities. From organizing and coordinating in-house and external training programs to recruiting qualified candidates via social media, my responsibilities extended to conducting interviews, collecting relevant information, and communicating employment decisions. With an eye for detail, I compiled and prepared reports while maintaining checks and balances within the organization. Managing employee performance was a key aspect of my role, ensuring seamless program operations. Beyond internal functions, I also coordinated and marketed volunteer recognition banquets and collaborated with community partners to address specific needs, showcasing a holistic approach to office administration and community engagement.

Baltimore, Maryland, United States

In my role as a Fleet Service Agent, I executed a diverse range of airport services, handling everything from passenger assistance and baggage services to check-in, boarding, and flight dispatch. Operating both light and heavy-duty equipment, I ensured seamless operations by conducting thorough checks on passenger, cargo distribution, and fuel amounts to meet weight and balance specifications. Adaptability was key as I monitored gate changes, maintaining a near 100% on-time performance for flights even under pressure. Spearheading daily flights, I collaborated with the tower, ground, and flight crew, effectively marshaling, pushing, and towing aircraft using an operating headset/radio. My commitment to detail extended to the careful stacking of bags, scanning mail, and ensuring timely delivery to the appropriate belt for pick up, showcasing my dedication to efficiency and compliance in the aviation industry.

As the Social Media Manager for the Council of Independent Organizations (CIO), I took charge of overseeing not only the social media activities of non-Divine 9 organizations but also fostered collaborative partnerships with Divine 9 organizations. My role involved curating impactful events to boost awareness, coupled with the creation and production of compelling content. Embracing a strategic approach, I developed, implemented, and optimized social media strategies tailored to meet departmental goals. This experience not only sharpened my skills in social media management but also highlighted my ability to foster meaningful connections within the diverse landscape of independent organizations.

Elkton, Maryland, United States

In my role as a Music Therapy Assistant, I actively contributed to the well-being of patients by facilitating weekly music therapy activities aimed at enhancing reality orientation and memory capacity. Collaborating closely with the healthcare team, I developed and executed tailored music therapy plans, addressing individual needs. My responsibilities extended to implementing strategies for improving fine and gross motor skills through engaging music therapy exercises. Through continuous evaluation and documentation of patients' progress, I made necessary adjustments to treatment plans, ensuring a personalized and effective approach. This experience has strengthened my expertise in music therapy, highlighting my commitment to making a positive impact on individuals' well-being through the therapeutic power of music.

Master Of Science - Ms, Mental Health Counseling/Counselor

Activities and Societies: ▪ Loyola University Wind Ensemble ▪ Loyola Counseling Department ▪ Chapter Founder of Katika Chapter of Swing.

Bachelors Of Arts, Music

Activities and Societies: ▪Magnificent Marching Machine ▪Sigma Alpha Pi (ΣΑΠ) ▪Chapter President of Swing Phi Swing Social Fellowship Inc..

High School Diploma, Music

Activities and Societies: ▪Soccer ▪Softball ▪Swimming ▪Marching Band ▪VPA Program

Master Of Science - Ms, Strategic Marketing & Communications

Activities and Societies: ▪ Chapter Founder of Katika Chapter of Swing Phi Swing Social Fellowship Inc. ▪ Graduate Student Senator ▪Chi.