Responsible for Utilization Management program implementation across states to ensure compliance with State and Federal guidelines. Design, develop and implement UM strategies, oversee the development, implementation and evaluation of corporate UM programs, ensure policy and procedure compliance and promote collaboration to ensure efficient and compliant environment.

• Developed cohesive Center Operations team to improve cross department coverage which decreased building overtime by 2% in the first 6 months of implementation.• Led team that developed Henry Ford Medical Group Real Rounding Project, which provided leaders across the group exposure to all clinical areas to interview patients / staff and deliver unbiased feedback to clinical, administrative and senior leadership. • Implemented new Electronic Medical Record product. Led team that provided concierge services for patients and support for staff during initial 4 week period following implementation.o New Center One specific patient feedback for opportunities averaged 3/week by end of 4 week period which was a decrease of 5% from week 1.• Led team that implemented patient check-in Kiosks which improved patient check in time and decreased backup at Clinic check in desks.• Managed building wide projects including development of EPIC training center, Rheumatology Infusion Clinic, Sleep Medicine and Allergy Clinic and overall building refresh project.• Collaborated with Service Excellence Team to implement Clinic Appearance Standards throughout building. Improved clinic environment, provided consistent System wide experience.

• Integral in development of the Out State Growth Strategy initiative. Collaborated with physician and administrative leadership, marketing executives and Referring Physician Office Leadership.o Provided transfer in, treatment, safe and appropriate discharge to inpatients outside the Henry Ford Hospital area that require a higher level of care.• Provided leadership and membership on multiple process improvement teams resulting in the Hospital receiving the 2011 Malcolm Baldridge National Quality Award.• Streamlined and improved patients continuum of care from admission through discharge by developing and implementing a Department Wide Care Management documentation System.o Incidental decrease in use of paper of 47% within the first year. • Executed restructure of InterQual program from booklet to electronic format.• Implemented Quality Control program using a call recording system improving communication and ensuring accuracy of all calls in the Admission and Transfer Management Office.• Maximized use of a Bed Board Management system that improved accuracy of inpatient placement, monitoring of housekeeping turn-around time and nursing data that impacted patient ER wait times.• Executed a staff restructure for RN and MSW Case Managers that optimized their scope of practice and best utilized their skills.• Worked with Hospital CEO to establish relationships with Nursing Homes and Extended Care facilities to implement plan to accept discharging patients on weekends and holidays. o Decrease in LOS from 6.9 to 5.7 in a 6 month timeframe. • Collaborated with Inpatient Nursing, developed a Discharge Planning Begins at Admission project resulting in an additional decrease in LOS to 5.5. • Developed a Physician Advisor role for Case Management and Utilization resulting in a dramatic improvement in utilization, reporting and discharge planning.• Facilitated resident education of the Case Management and Utilization Departments.

Responsibility for multiple Ambulatory Clinical Operations within the Department of Medicine. Combined budget responsibility over $37 million with total FTE’s 66. Increased prior responsibilities to include management of the Division of Nephrology and Hypertension.