As a seasoned leader with over 17 years of experience across Banking, Audit, and Shared Services, I specialize in driving operational efficiency, service delivery enhancements, and transformational change management. My journey has been defined by a commitment to excellence, leveraging my Six Sigma Green Belt certification and expertise in project management to deliver measurable improvements in operational KPIs, cost savings, and customer satisfaction.In my recent role, I led Service Management at KPMG Global Services, where I’ve successfully incubated and scaled service management functions, achieving a 10% improvement in service KPIs and aligning operational strategy with the firm’s UK objectives. Prior to this, I served as a Regional Service Manager at Diageo, overseeing service transitions and optimizing stakeholder engagement across Europe and global markets, resulting in significant cost reductions and enhanced service performance.I thrive in collaborative environments where innovative solutions and data-driven insights are essential to achieving operational success. My ability to mentor teams, streamline processes, and enhance resource allocation has led to numerous accolades, including a prestigious CEO award at ANZ for leadership excellence.Looking ahead, my goal is to continue driving transformation in large organizations, focusing on operational excellence, digital transformation, and sustainable growth. I am passionate about leveraging my experience in process optimization and risk management to create long-term value for stakeholders, while positioning organizations for future success in an evolving business landscape