Catherine Stevens Email & Phone Number

Boston, MA, US

Newburyport, Massachusetts, United States

Custom Kentucky Derby Hats and Fascinators, Bespoke Bridal Headpieces, Everyday Hats for Ladies, Men, Children. Elegant Summer Hats with Tote Bags to Match. Winter Hats: Knits, Fedora's Newsies, Boston Scally's, Ladies Cloches. Specialty Hats to include Cowboy, Steampunk, Handcrafted Headbands and Comfort Caps. No appointment necessary for Custom Derby and.

Greater Boston

I design and implement impactful change campaigns for clientele, offering immediate positive impact on revenue growth. I demonstrate unmatched product knowledge, and tactfully close on new sales. I execute outreach plans to identify potential new business opportunities and create customized proposals that appeal to clients’ specific needs. I create and.

In this multi-property role, I successfully manage profitability, recruitment and retention, guest satisfaction and risk management.

Woburn, MA

I substantiated high-volume revenue growth through exceptional business management skills, solid workforce development, and mindful spending. I improved upon guest satisfaction through outstanding customer service, quality accommodations, and a positive atmosphere. I increased performance metrics by coaching teams and providing comprehensive training with.

Woburn, Massachusetts, United States

I directed complex daily operations while managing 150 cross-functional employees. I was heavily involved with multiple areas of the business including front desk operations, maintenance, catering, guest relations. I took creative control of the design and re-launch of a sports bar and grill that seated 240 and added additional value to guest experiences.

St. Louis, MO

Highly involved with the Sales Team, I brought in substantial sales and competitive rate increases and achieved RevPAR index of 140%. I achieved ideal Guest Service Scores that surpassed objectives and I exponentially increased gross operating profits to 50%. I was a vital and trusted advisor to department heads; significantly contributed to critical.

Westchester County, NY

I offered direction to 150 employees and improved upon overall results by providing additional learning opportunities and auditing outcomes to identify opportunities for improvement, leading to a 44% GOP. I improved all aspects of the property including room rates, 86% increases in GSS rankings in hospitality and problem-solving, and guest satisfaction. I.

Albany, New York Area

Transferred to Albany in 2009 to improve the hotel, which was ranked by our guests at 327 out of 336 Marriotts (#1 being the best). Brought Overall Satisfaction to top 100, and Staff Service Scores in the top 50, always above brand. Problem resolution reached #3 in the U.S. Profitable manager, with a focus on total hotel revenue, room sales and other.

Director of Catering Sales, Director of Sales and Marketing, Corporate Catering and Sales Task Force, General Manager. Managed two Flag Changes and managed a 13 Million dollar renovation in 2006. Opened the new property as the lowest scoring Hilton in our Columbia Sussex family, only to rise to the number 1 level and sustain it for almost two years.

From The Delaney House in Holyoke, MA, to The Blacksmith's Tavern and Dock and Dine in Connecticut, my experience includes Food and Beverage Purchasing and Inventory Management, General Management, Sales and Increased Revenue and Profitability, Increased Service Scores and Marketing. Both the Blacksmith's and Delaney enjoyed hundreds of thousands of.