• Provide 1st and 2nd level support for services business applications and Siebel CRM system. Resolve problems reported by users (Siebel and SAP issues) through analysis and involvement of other business and IT teams as required.• Incident management. Ensure incidents, issues, and problems are raised with defined timeframe and follow service standards.• Interact with internal Lexmark service area representatives and other internal support functions in the US and Cebu.• Assist with system testing of Siebel application changes and upgrades. Execute Regression testing.• Conduct Meetings and User Forums.• Identify and define new process improvement opportunities by incorporating Lean thinking.• Assist in developing and maintaining desktop procedures and standard work documentation related to business process.• Microsoft Dynamics 365 System Testing. Execute test cases, scripts and procedures using HP ALM.• Monitor and control daily test activities.• Execute test scripts associated with sales and service functions. Find and report system defects to ensure the system meets the business requirements and is of high quality when delivered to the business operations. • Communicate effectively with the development teams to learn, troubleshoot, and successfully test the system. Identify, record, and help manage defects from identification to resolution.• Identify, share and communicate lessons learned and best practices related to QA Testing processes.

• Provide administrative engineering change support to specific engineering and planning functions within the organization.• Documentation and evaluation of engineering changes via Lexmark systems of Enovia PLM, Focal Point, and SAP. Duties include:- Creation of Top Level Inventories, components, and Bill of Materials (BOMs) structures in Enovia PLM.- Analyze the Bill of Material (BOM) structure and sets the necessary type of BOM.- Ensure that ECs for Special and New Products are accurately set-up in Enovia PLM in a timely manner.- Check, Validate, and Update Engineering specifications (CAD drawings / Tab Instructions / Artworks). - Report Administration and conduct/participate EC Review Meetings.- Monitor the lifecycle of Engineering Change (ECs) until completion.- Decide when and when not to setup Engineering Change (EC) specially if found to be erroneous and with missing data elements.- Decide when to escalate pending request to respective or appropriate doer or stakeholders.- Decide when to conduct EC Reviews to respective counterparts and stakeholders.• Work closely with Product Engineers and Planners for New Product Introduction (NPI) and Special Product Request (SPR) to ensure that the Part Numbers are accurately set-up in Enovia PLM in timely manner.• Execute the Engineering Changes of all the materials for Obsolescence including the set up of Material Hierarchy, SAP plants, and Specifications.• Responsible for the creation of product configurations for Sellable materials.• Set-up and maintain the MRP fields for SAP Completer Workflow and works with the product planners and engineers to make sure the SAP fields are up-to-date and accurate. • Kick off completer data for materials and assigned Procure Value to ensure smooth integration of Part Numbers to SAP.• Execute maintenance pertaining to material issues in Enovia – PLM and SAP.• Generate engineering change status, obsolescence and other ad hoc reports and sends them to stakeholders

Provides administrative support to senior manager, assisting the executive assistant in daily office needs and in our company’s general administrative activities. Duties to include:• Manage all incoming calls for the company’s General Number.• Provide general support to visitors.• Manage paging system.• Organize and schedule appointments.• Write and distribute email, letters, faxes and forms.• Monitor office equipment and supplies of the project.• Maintain contact lists.• Handle travel request and process passports and local travel reservation.• Conduct Hotel Ocular Inspection.• Assist Finance Dept in maintaining and monitoring Purchase Order and Invoices file of company’s suppliers and vendors.• Update bulletin board.• Liaise with executive assistants to handle requests and queries from senior managers.• Perform miscellaneous duties related to the work as may be assigned.

• Responsible in maintaining equipment to improve uptime. Participate in team efforts of producing good quality products on time at lowest possible cost.• Take a lead or participate in continuous improvement program activities to enhance circuit assembly operation.• Machine operation including start up and shut down procedure and troubleshooting.• Perform basic preventive maintenance.• Conduct failure analysis for non-conforming products.

• Assist IT specialist in the maintenance and administering computer hardware and software.• Provide services in installing, troubleshooting and maintaining computers.