Provides basic troubleshooting and recommend solutionsData Entry - enters data into various database applicationsReceives data and sourcing documents, compiles, sorts, interprets and verifies data to be enteredMaintains electronic and hard-copy filing system of applications, rebates and other supporting documentsProvides customer service activities such as responding to emails and phone callsProvides exceptional customer service and call handling in a customer centric environmentSafeguards confidential customer information

• Engage in conversation and establish rapport with customers via email and outbound telephone communication.• Inquire and gather information as it relates to a customer's financial situation and financial goals.• Educate both customers and loan officers about next steps for a customer's file.• Set realistic expectations for both loan officers and customers in order to maximize customer satisfaction.• Input data into computer system as it relates to information gathered for the mortgage loan.• Disposition customer files appropriately depending on the interest and ability of customers to proceed with being connected with a Loan Officer to continue the loan origination process.• Other duties may be assigned.

• Make outbound phone calls to prescribers and members• Utilized multiple software systems to create Prescription cases and determine coverage, determination and appeals process• Exceeding government mandated timelines• Complying with turnaround time, productivity, and quality standards• Conveying resolution to beneficiary or provider via direct communication and professional correspondence• Acquiring and maintaining basic knowledge of relevant and changing Client's guidance• Research, troubleshoot and resolve client application discrepancies using computer system• Complying with HIPAA expectations• Meet daily tasks through various forms and mediums of communication - written, verbal and or by phone

Provide call center service to FRTIB Government retirement participants by:• Accepting high volume incoming calls and applying first call resolution• Handled feedback concerns carefully• Safeguard sensitive information• Escalating calls• Editing federal accounts securely• Updating existing data• Troubleshooting problems with products and services within the financeindustry.

• Ensured customer questions were answered• Completed over 30-100 inbound and outbound contacts daily including calls, emails, and live chat• Acquired request for other employees form of verification• Completed data input tasks as needed • Provided customer service surveys• Resolved customer complaints• Assisted customers with a calm and professional attitude• Made sure confidential records were safe

• Successfully completed timed modules remotely• Excelled in program modules such as PowerPoint, Excel, Adobe, and Windows applications• Completed a total of 60 assessments on programs researched and passed all assessments provided• Finished additional task of data entry