Catherine Thotho Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

As a Business Development Manager at Saint Boss, my role is to drive growth by identifying new business opportunities and building lasting client relationships. I work closely with design and project teams to deliver tailored proposals, align project goals with client needs, and ensure seamless execution. Through strategic market analysis, brand promotion.

Mlolongo, Machakos County, Kenya

• To meet company-set sales targets, effectively manage a team of sales managers by implementing successful sales and marketing strategies and participate in product development.
• Developing and executing a comprehensive sales strategy aligned with the company's goals and objectives.
• Led, motivated, and mentored a team of 10 territory managers & and 10 Sales Managers,
• Defining the product vision, strategy, and roadmap. Work closely with the quality department to ensure that the… Show more To meet company-set sales targets, effectively manage a team of sales managers by implementing.
• Defining the product vision, strategy, and roadmap. Work closely with the quality department to ensure that the product aligns with customer needs and business goals
• Developing and implementing effective sales processes, procedures, and workflows to ensure streamlined operations.

Nairobi, Kenya

• Builders Warehouse is a building & construction materials supplier, finishing fittings, home improvement & gardening retailer. We offer end-to-end solutions on matters of construction.As a Key Account Manager, Below.
• Creating professional relationships with key clients through regular site visits to understand their gaps and offer long-term solutions.
• Generate and execute action plans to help increase the store contribution of 20% commercial… Show more Builders Warehouse is a building & construction materials supplier, finishing fittings, home improvement &.
• Generate and execute action plans to help increase the store contribution of 20% commercial sales and targets agreed upon with the management.
• Carrying out weekly call cycles to ensure appropriate time spent in field visits to regularly service all existing customers and recruit new/ potential customers.
• Attending to customer complaints and concerns and ensuring that suitable action is given.

Nairobi, Kenya

• Afromart is a local business supplier of solar water heaters, a range of pumps and sanitary ware fittings for small and large buildings.Responsibilities;
• Spearheaded the sales department by helping set up a sales team of four (4) people.
• Establishing a list of contractors and developers through leads and referrals.
• Participate in daily outreach through calling and setting agendas, discussing challenges, and pitching, with the prospects in efforts to achieve weekly goals, thereby… Show more Afromart is a local business supplier of.
• Participate in daily outreach through calling and setting agendas, discussing challenges, and pitching, with the prospects in efforts to achieve weekly goals, thereby making the campaign successful. Carry out site.
• Offer different types of brands and range on matter quality and price on articles required by the contractors Develop partnerships with various suppliers to ensure efficient delivery.

Delta Towers, Westlands, Nairobi, Kenya

• Online transactions/Channels monitoring (ATMs, Agency Banking, Mobile and Online Banking Platforms) and virtual customer relationship management.Responsibilities;
• Monitored transactions on all platforms and reset any critical services that may be down from time to time.
• Communicated to customers through Customer Service on issues relating to their transactions and resolved them within the agreed Service Level Agreements.
• Developed essential plans for IT and Operations on… Show more Online transactions/Channels monitoring (ATMs, Agency Banking, Mobile and Online Banking Platforms) and virtual customer relationship.
• Developed essential plans for IT and Operations on system efficiency and customer experience according to industry best standards.
• Prepared weekly, bi-weekly, monthly and quarterly reports to IT and Operations that showed strained or improved efficiency on all channels.

Nairobi, Kenya

• Drive Digital banking Knowledge, uptake, subscriptions and transactions for both retail and corporate clients to ensure convenience, hence, reducing the number of queues/visits to the Banking Halls.Achievements:
• Archived 100% staff training on all the features and benefits of the mobile banking app and Internet banking platform through a bank-wide tour of all branches across the country.
• Participated in sales activities together with the Marketing department that helped increase… Show more Drive Digital banking Knowledge, uptake, subscriptions and transactions for both retail and corporate clients to.
• Participated in sales activities together with the Marketing department that helped increase mobile and online platform registrations.
• Assisted the branch Customer Relationship managers and Contact Centre logged queries in resetting PINs, acquisition, and analyzing usage on the platforms.
• Reporting on usage, uptake and opportunities within the bank that can assist in achieving quarterly uptake objectives.

Nairobi, Kenya

• Grow customer base and product uptake through customer acquisition using sales skills such as cold calling or referrals.Key Achievements
• Achieved acquisition of funded accounts averaging 50 per month.
• Offered Customer relationship management for accounts booked.
• Achieved customer relationship targets and KPIs as the Head of Sales set.
• Ensured escalations and resolutions of concerns as raised by customers.
• Liaised with the correct internal departments and fulfilled… Show more Grow customer base and product uptake through customer acquisition using sales skills such as cold calling or referrals.Key Achievements

Nairobi, Kenya

• Role
• Maintain LAN & WAN networks, hardware and software and communication connections across the organization.
• Manage computer systems and service providers and document IT issues for management action.
• Assist in tendering process and site surveys to approve IT components for projects.Achievements
• Minimal Systems downtime through active engagement of service providers and proactive maintenance.
• Implemented excellent information security.